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- Tasks: Handle patient calls, book appointments, and provide excellent customer service.
- Company: Join HealthHarmonie, a growing healthcare organisation in Birmingham.
- Benefits: Competitive salary, full training, NHS discounts, and 25 days annual leave.
- Why this job: Make a real impact on patient care while developing your career.
- Qualifications: Attention to detail, organisational skills, and customer service experience required.
- Other info: Diverse team with excellent career progression opportunities.
The predicted salary is between 24001 - 24501 £ per year.
HealthHarmonie Ltd is a fast paced, growing organisation that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home. By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK.
Due to the ongoing expansion of the business, we are looking for bright, highly motivated candidates to join our diverse team of professionals where the focus is to provide patient-centered administration, which includes:
- Making high volume inbound and outbound calls for medical appointments bookings and confirming of bookings
- Advising patients and answering general patient queries
- A high attention to detail is required to enable the accurate booking of patients into specialist clinics
- Reporting and communicating with clinicians and senior managers for patient safety
Patient safety and satisfaction are at the core of everything we do. Our ideal candidate should embrace our core values by being compassionate, motivated, attentive, and display a high degree of integrity and a sense of excellence.
Required Knowledge, Qualifications, Skills, and Proficiency:
- High attention to detail
- Excellent organisational skills
- Familiarity with Microsoft software packages
- Ability to learn and build in new skills
- Outstanding customer service skills
- Experience working to targets and in a high paced contact centre role
- An understanding of a Healthcare setting would be an advantage, but full training will be given
As the main point of contact and voice of the business, you will play a very crucial role in shaping our patients' experience, ensuring that their expectations are exceeded and treated with the utmost respect, dignity, and empathy. The role can be very challenging but rewarding and requires diplomacy and the ability to stay focused and flexible in a high-pressure, call centre environment.
What We Offer:
- Full time, permanent contract
- Full training provided
- 37.5 hours per week
- Starting salary: £24,001 with opportunities to increase salary up to £24,501 after successful probation period
- Eligible for quality bonus of 1.25% of annual salary
- Ongoing Support and Training - Excellent Career Progressions
- 25 days annual leave + Bank Holidays
- Overtime available
- NHS employee discounts
- Pension Scheme
The successful candidate will have the potential to make a real impact on our organisation, through helping our patients and embarking on a fantastic career. Your first week with us will involve a comprehensive training programme which will provide you with the skills to be successful in the role. This training is a vital part of the start of your career with us and you will need to commit to full attendance during this time. This role will be subject to a successful Disclosure and Barring Service (DBS) certificate (paid by HealthHarmonie) and the provision of your right to work documentation.
HealthHarmonie prides itself on being an equal opportunity employer committed to diversity and inclusion. We encourage applications from qualified candidates from a wide array of backgrounds because we know that it's the differences in our people that make our company a better and more welcoming place to work. All of our roles require you to have an innovative thought process, a willingness to learn new skills, and they want to be in charge of your career by taking ownership of the role you are completing.
Contact Centre Call Handler in Birmingham employer: HealthHarmonie
Contact Detail:
HealthHarmonie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Call Handler in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HealthHarmonie. Understand their values and how they operate in the healthcare sector. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling patient queries and booking appointments, which is key for the Contact Centre Call Handler role.
✨Tip Number 3
Show off your skills! During the interview, highlight your attention to detail and organisational skills. Share specific examples from your past experiences where you've excelled in a high-pressure environment, as this will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the HealthHarmonie site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our team.
We think you need these skills to ace Contact Centre Call Handler in Birmingham
Some tips for your application 🫡
Show Your Attention to Detail: In your application, make sure to highlight your attention to detail. This is super important for the role, so give examples of how you've demonstrated this in previous jobs or experiences.
Tailor Your Application: We want to see that you understand what we do at HealthHarmonie. Tailor your application to reflect our values and the specifics of the role. Mention any relevant experience in healthcare or customer service!
Be Personable: Since you'll be the voice of our business, let your personality shine through in your written application. Use a friendly tone and show us that you’re compassionate and motivated to help patients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at HealthHarmonie
✨Know the Company Inside Out
Before your interview, take some time to research HealthHarmonie Ltd. Understand their mission, values, and the services they provide. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Practice Your Communication Skills
As a Contact Centre Call Handler, communication is key. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to simulate the call handling environment, ensuring you can convey information effectively under pressure.
✨Highlight Your Attention to Detail
Given the importance of accuracy in booking appointments, be prepared to discuss examples from your past experiences where your attention to detail made a difference. This could be anything from catching an error in a document to successfully managing a busy schedule.
✨Showcase Your Customer Service Skills
Prepare to share specific instances where you've gone above and beyond for customers. Whether it’s resolving a complaint or providing exceptional service, demonstrating your commitment to patient satisfaction will resonate well with the interviewers.
