At a Glance
- Tasks: Provide frontline support for clinical systems and troubleshoot technical issues.
- Company: Join Medinet Group, a leading healthcare organisation improving patient outcomes.
- Benefits: Competitive salary, hybrid working, ongoing learning, and a supportive team environment.
- Other info: Be part of a diverse team focused on innovation and continuous improvement.
- Why this job: Make a real impact on healthcare delivery while developing your tech skills.
- Qualifications: Experience in IT support, especially with EMIS Web and digital health systems.
The predicted salary is between 40000 - 45000 £ per year.
Location
Edgbaston, Hybrid (Office and Remote Working)
Hours
Full-Time, 37.5 Hours per week, 08:00 - 16:00
Salary
- Competitive
- About Medinet Group
Medinet Group is a leading healthcare organisation committed to delivering high-quality clinical services across the UK. Our family of businesses -
Medinet (insourcing services), Health Harmonie (community specialist services), and Medinet Minds (mental health and wellbeing services)
- work closely with NHS and healthcare partners to improve patient outcomes, reduce waiting times, and drive innovation across healthcare delivery.
As we continue to expand our digital capabilities, we are looking for a proactive and technically skilled
Clinical Systems Support Engineer to join our
IT Infrastructure team .
This is an exciting opportunity to play a key role in supporting the digital tools and systems that enable our clinical and operational teams to deliver exceptional patient care.
The Opportunity
As our Clinical Systems Support Engineer, you will provide frontline support to clinicians and administrative users across a range of clinical systems and digital platforms.
Working within the IT Infrastructure Team, you will manage support requests, troubleshoot technical issues, and ensure users receive timely and effective assistance with critical applications including EMIS Web, Hero Health, Heidi, and other healthcare technologies.
Key Responsibilities
- Provide 1st and 2nd line support for EMIS Web, Hero Health, Heidi and other clinical and operational systems.
- Log, triage, investigate and resolve incidents and service requests through Freshservice.
- Support users with access, login, configuration, usability and system-related issues.
- Troubleshoot remote access, virtual desktop, device configuration and connectivity issues.
- Assist with NHS Smartcard and Spine-related access issues where required.
- Escalate complex incidents to internal teams, suppliers and stakeholders, ensuring clear documentation and handovers.
- Maintain accurate support records, ticket histories, known fixes and workarounds.
- Create and maintain knowledge base articles, user guidance and standard operating procedures.
- Provide professional and responsive support to users, keeping them updated on progress.
- Identify recurring issues and recommend service improvements.
- Support the reliability and day-to-day usability of key clinical and administrative systems.
About You
We're looking for a customer-focused and technically capable support professional who enjoys solving problems and delivering an excellent user experience.
- Essential Skills & Experience
- Previous experience in a 1st or 2nd Line IT Support or Application Support role.
- Experience supporting EMIS Web within a healthcare or operational environment.
- Experience supporting digital health systems such as Hero Health, Heidi or similar applications.
- Experience using IT service management platforms such as Freshservice.
- Strong knowledge of Microsoft 365 including Outlook, Teams, One Drive and Share Point.
- Experience supporting Windows 10/11 devices, remote users and virtual desktop environments.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to prioritise workload effectively and manage multiple support requests.
- Strong attention to detail and documentation skills.
- Desirable Skills & Experience
- Previous experience within the NHS or a healthcare environment.
- Familiarity with digital consultation tools and patient communication platforms.
- Knowledge of NHS Smartcards and Spine access processes.
- Understanding of information governance, data security and confidentiality requirements.
- Experience creating technical documentation and knowledge base content.
- Exposure to Azure Virtual Desktop, VDI or similar technologies.
Why Join Us?
By joining Medinet Group, you'll become part of the infrastructure that enables outstanding patient care across the UK.
Your work will directly support clinicians and operational teams in delivering safe, efficient and effective healthcare services.
In return, we offer
- The opportunity to support critical healthcare systems.
- A collaborative and supportive IT team environment.
- Exposure to a wide range of clinical technologies and digital health platforms.
- Ongoing learning and development opportunities.
- A growing organisation focused on innovation and continuous improvement.
- The opportunity to make a meaningful impact on both colleagues and patients.
- Equal Opportunities
Medinet Group is proud to be an equal opportunities employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Applications are welcomed from all suitably qualified candidates regardless of race, religion, gender, sexual orientation, disability, age or any other protected characteristic.
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Clinical Systems Support Engineer in Birmingham employer: HealthHarmonie
Medinet Group is an exceptional employer that prioritises the well-being of its employees while making a significant impact on healthcare across the UK. With a strong focus on professional development, collaborative work culture, and a commitment to improving patient outcomes, employees are empowered to contribute meaningfully to innovative healthcare solutions. The organisation offers a supportive environment where data quality is paramount, ensuring that team members can thrive in their roles and advance their careers within a growing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Systems Support Engineer in Birmingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HealthHarmonie.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HealthHarmonie.
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We think you need these skills to ace Clinical Systems Support Engineer in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HealthHarmonie.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HealthHarmonie.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HealthHarmonie. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HealthHarmonie. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HealthHarmonie
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HealthHarmonie’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
