Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clinicians by managing queries and coordinating with various teams.
- Company: Join a leading independent healthcare provider with a strong reputation.
- Benefits: Competitive salary, supportive team, and opportunities for professional development.
- Why this job: Make a real impact on clinician experience and service delivery in healthcare.
- Qualifications: Experience in operations or stakeholder-facing roles, excellent communication skills.
- Other info: Fast-paced environment with opportunities for growth and improvement.
The predicted salary is between 30000 - 40000 £ per year.
The Medinet Group is a leading independent healthcare provider delivering high-quality clinical services across the UK and Ireland, comprised of Acute Services (Medinet), Outpatient Specialist Services (HealthHarmonie), and Mental Health and Wellbeing Services (HH Minds). With over 20 years' experience, partnerships with more than 100 NHS Trusts, and more than 2 million patients treated, we have built a strong reputation for clinical excellence and operational delivery. As we continue to grow, we are scaling our clinical workforce and strengthening our operations to deliver services efficiently and at pace.
We are looking for a Clinical Engagement Officer to join our People Function and play a central role in supporting the day-to-day experience of our employed clinicians across the Group. This is a highly interactive and operational role acting as the primary point of contact for clinicians on all non-clinical matters. You will take ownership of clinician queries, work cross-functionally with teams such as Scheduling, Finance, Payroll, and Operations, and ensure questions are resolved efficiently and professionally.
If you are organised, proactive, great with people, and comfortable coordinating across multiple teams in a fast-paced environment, this role offers the opportunity to directly influence clinician experience, operational effectiveness, and service delivery at scale.
What You’ll Be Doing:
- Clinician Engagement & Relationship Management
- Acting as the main point of contact for employed clinicians for all non-clinical queries
- Building strong, supportive, and professional relationships
- Providing clear guidance on operational processes, systems, and service requirements
- Operational Coordination & Accountability
- Taking end-to-end ownership of clinician queries
- Working closely with Scheduling, Finance, Payroll, and Operations teams
- Following up on outstanding issues and ensuring timely responses
- Escalating or prioritising issues that impact delivery or clinician experience
- Ensuring transparent communication between clinicians and internal teams
- Workforce Support
- Supporting clinicians with queries relating to pay, scheduling, invoicing, or system access
- Coordinating with internal departments to resolve workforce-related operational challenges
- Keeping clinicians updated with progress and outcomes
- Issue Resolution & Escalation
- Investigating and resolving operational issues affecting clinicians or services
- Escalating complex or recurring issues to the Workforce Manager or relevant leaders
- Ensuring high-priority issues are addressed promptly
- Clinician Experience & Continuous Improvement
- Championing a positive clinician experience from an operational standpoint
- Identifying recurring issues and supporting process improvements
- Providing insights to support planning, retention, and service delivery
- Operational Oversight & Reporting
- Keeping accurate records of clinician queries and actions
- Monitoring trends to identify systemic issues
- Supporting consistent application of operational processes across the workforce
What We’re Looking For:
- Essential
- Experience in operations, workforce coordination, or stakeholder-facing roles
- Experience working with clinicians or healthcare professionals
- Strong stakeholder management and influencing skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication, problem-solving, and organisational skills
- A proactive, solution-focused mindset
- Desirable
- Experience supporting contractor or flexible workforces
- Understanding of healthcare operations, scheduling systems, or payroll processes
- Previous experience in private healthcare or NHS-aligned services
Why Join Us:
- A central role supporting a growing clinical workforce across a rapidly scaling healthcare organisation
- The opportunity to work cross-functionally and influence clinician experience and operational performance
- A chance to contribute directly to improved patient access and service delivery
- Supportive team, opportunities for development, and meaningful impact across the Group
Clinical Engagement & Ops Coordinator in Birmingham employer: HealthHarmonie
Contact Detail:
HealthHarmonie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Engagement & Ops Coordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Medinet Group on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Clinical Engagement roles. We should also think about how our past experiences align with the job description, especially around stakeholder management and operational coordination.
✨Tip Number 3
Show off our organisational skills during the interview! Bring examples of how we've successfully managed multiple priorities in fast-paced environments. This will demonstrate that we’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us fresh in their minds. Plus, it shows we’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Clinical Engagement & Ops Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Engagement & Ops Coordinator role. Highlight your experience in operations and stakeholder management, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clinicians and various teams, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Problem-Solving Experience: We love proactive problem solvers! Share examples from your past roles where you've successfully resolved issues or improved processes. This will show us that you have the right mindset for tackling challenges in a fast-paced environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at HealthHarmonie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Clinical Engagement & Ops Coordinator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can directly benefit the Medinet Group.
✨Showcase Your People Skills
Since this role involves a lot of interaction with clinicians and various teams, be prepared to discuss your experience in building relationships. Share specific examples of how you've successfully managed stakeholder queries or resolved issues in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've tackled operational challenges or improved processes. Be ready to explain your thought process and the steps you took to resolve issues, as this will highlight your proactive and solution-focused mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, operational challenges, or future projects at the Medinet Group. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.