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- Tasks: Support clinicians by managing queries and coordinating with various teams.
- Company: Join a leading independent healthcare provider with a strong reputation.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference in clinician experience and operational effectiveness.
- Qualifications: Strong organisational skills and a passion for people.
- Other info: Fast-paced role with the chance to influence healthcare delivery.
The predicted salary is between 36000 - 60000 £ per year.
The Medinet Group is a leading independent healthcare provider delivering high‑quality clinical services across the UK and Ireland comprising Acute Services (Medinet), Outpatient Specialist Services (HealthHarmonie), and Mental Health and Wellbeing Services (HH Minds). With over 20 years' experience, partnerships with more than 100 NHS Trusts, and more than 2 million patients treated, we've built a strong reputation for clinical excellence and operational delivery. As we continue to grow, we are scaling our clinical workforce and strengthening our operations to deliver services efficiently and at pace.
We're looking for a Clinical Engagement Officer to join our People Function and play a central role in supporting the day‑to‑day experience of our employed clinicians across the Group. This is a highly interactive and operational role acting as the primary point of contact for clinicians on all nonclinical matters. You'll take ownership of clinician queries, work cross‑functionally with teams such as Scheduling, Finance, Payroll, and Operations, and ensure questions are resolved efficiently and professionally. If you're organised, proactive, great with people, and comfortable coordinating across multiple teams in a fast‑paced environment, this role offers the opportunity to directly influence clinician experience, operational effectiveness, and service delivery at scale.
What You'll Be Doing
- Clinician Engagement & Relationship Management
- Acting as the main point of contact for employed clinicians for all nonclinical queries
- Building strong, supportive, and professional relationships
- Providing clear guidance on operational processes, systems, and service requirements
- Taking end‑to‑end ownership of clinician queries
- Working closely with Scheduling, Finance, Payroll, and Operations teams
- Following up on outstanding issues and ensuring timely responses
- Escalating or prioritising issues that impact delivery or clinician experience
- Ensuring transparent communication between clinicians and internal teams
- Supporting clinicians with queries relating to pay, scheduling, invoicing, or system access
- Coordinating with internal departments to resolve workforce‑related operational challenges
Clinical Engagement Officer in Birmingham employer: HealthHarmonie
Contact Detail:
HealthHarmonie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Engagement Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Medinet Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of the role. Familiarise yourself with the key responsibilities of a Clinical Engagement Officer and think about how your skills align with them. We want to see you shine!
✨Tip Number 3
Show off your people skills! During interviews, share examples of how you've built strong relationships in previous roles. This is crucial for the Clinical Engagement Officer position, so let us know how you connect with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at The Medinet Group.
We think you need these skills to ace Clinical Engagement Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Clinical Engagement Officer role. Highlight your experience in relationship management and operational coordination, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting clinicians and how your proactive approach can enhance their experience. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills: Since this role involves a lot of interaction, make sure to demonstrate your excellent communication skills in your application. Whether it’s through clear language in your CV or a friendly tone in your cover letter, we want to see that you can connect with people effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values!
How to prepare for a job interview at HealthHarmonie
✨Know the Company Inside Out
Before your interview, make sure you research The Medinet Group thoroughly. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the operational nature of the Clinical Engagement Officer role, be ready to discuss how you would handle specific situations. Think about examples from your past experiences where you've successfully resolved queries or coordinated with multiple teams.
✨Showcase Your People Skills
This role is all about building relationships with clinicians. Be prepared to demonstrate your interpersonal skills during the interview. Share examples of how you've effectively communicated and supported others in a professional setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced by the Clinical Engagement Officer, or how success is measured in this role. This shows that you're engaged and thinking critically about how you can contribute.