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- Tasks: Coordinate ADHD assessments and support families through their healthcare journey.
- Company: HealthHarmonie, a leading private healthcare provider in the UK.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in the lives of children and young people with mental health needs.
- Qualifications: Experience in healthcare or patient-facing roles, strong communication skills.
- Other info: Flexible shift patterns required; join a compassionate team dedicated to quality care.
The predicted salary is between 24000 - 27000 £ per year.
Salary: £24,000 - £27,000
Location: Hybrid - Sutton Coldfield
Hours: Full-time, Monday to Friday (with flexibility to support 7-day service operations)
About Us
HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.
We are seeking a compassionate, organised, and resilient CAMHS (Child and Adolescent Mental Health Service) Pathway Coordinator to join our ADHD Assessment Service. This role plays a vital part in supporting children and young people referred for ADHD assessment, ensuring they and their families experience a structured, reassuring, and well-coordinated journey from referral through to assessment, treatment, and ongoing care.
As a key point of contact for patients, parents/guardians, clinicians, GPs, schools, and internal teams, you will deliver clear communication and strong operational coordination - helping families feel informed, supported, and confident throughout their time with the service.
About The Role
As a CAMHS Patient Liaison Officer, you will:
- Manage referrals via e-RS and email, ensuring accurate and timely patient onboarding
- Coordinate triage calls, Assessment A & B appointments, and follow-up reviews
- Obtain and monitor required documentation (e.g. Photo I.D, consent forms, informant questionnaires)
- Provide administrative and technical support during both face-to-face and virtual consultations
- Process, quality check, and distribute clinical reports using EMIS and Hero Health
- Support titration scheduling and ongoing continuing care pathways
- Liaise with GPs, schools, and external professionals to support shared care and communication
- Act as the first point of contact for patients and guardians, providing calm, empathetic, and professional guidance
- Escalate safeguarding or clinical concerns appropriately in line with service policy and governance procedures
- Maintain accurate and compliant patient records in line with GDPR and Caldicott Principles
The service operates 7 days per week, 12 hours per day, therefore flexibility to work shift patterns is essential.
Essential What You'll Need
- Experience in a healthcare, Children/Adolescent Services, or patient-facing administrative role
- Excellent communication skills, with the ability to engage sensitively with children, young people, and families
- Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment
- Knowledge of safeguarding procedures
- High attention to detail and accuracy
- Confidence working with confidential patient data and digital systems
- A professional, empathetic, and resilient approach when supporting vulnerable service users
Desirable
- Experience within ADHD or wider mental health services
- Passion for delivering first-class, patient-centred, safe and effective care
- Familiarity with EMIS Web, Hero Health, or similar clinical systems
- Understanding of shared care processes
- Experience supporting virtual and Face-to-Face consultations
CAMHS Pathway Coordinator in Birmingham employer: HealthHarmonie
Contact Detail:
HealthHarmonie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CAMHS Pathway Coordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those involved with CAMHS or ADHD services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and coordination. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple priorities in past roles, especially in fast-paced environments like healthcare.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace CAMHS Pathway Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CAMHS Pathway Coordinator role. Highlight your experience in healthcare and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with children and young people in mental health services. Share specific examples of your experience and how it aligns with our mission at HealthHarmonie.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or by mentioning past experiences where you effectively engaged with families or professionals, let us know you can connect!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at HealthHarmonie!
How to prepare for a job interview at HealthHarmonie
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a CAMHS Pathway Coordinator. Familiarise yourself with the ADHD assessment process and the importance of clear communication with families and professionals. This will help you demonstrate your knowledge and passion during the interview.
✨Showcase Your Empathy
Since this role involves working closely with children and families, it's crucial to convey your compassionate side. Prepare examples from your past experiences where you've successfully supported vulnerable individuals, highlighting your ability to remain calm and professional under pressure.
✨Demonstrate Organisational Skills
The job requires managing multiple priorities in a fast-paced environment. Be ready to discuss how you’ve effectively organised tasks in previous roles. You could even bring a simple example of a system or method you use to keep track of your responsibilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities, especially regarding safeguarding and patient care. Think of scenarios where you had to escalate concerns or coordinate care, and be prepared to explain your thought process and actions.
