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- Tasks: Lead a team to deliver compassionate patient services in the ASD pathway.
- Company: Join HealthHarmonie, a leading private healthcare provider in the UK.
- Benefits: Enjoy a competitive salary, hybrid work, and 25 days annual leave.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in healthcare administration and team supervision is essential.
- Other info: Be part of a rapidly growing service with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Sutton Coldfield
Contract: Full-time, Permanent (37.5 hours per week)
Work Pattern: Hybrid (Service operates 7 days/week, 12 hours/day - shift flexibility required)
About Us
HealthHarmonie, part of the Medinet Group, is a leading private healthcare provider committed to delivering high-quality care across the UK. We partner with the NHS and ICBs to deliver innovative, patient-centred solutions that improve outcomes and streamline healthcare pathways. Our ADHD/ASD Assessment Service provides timely and compassionate support for patients and families navigating diagnosis, treatment, and aftercare. We are growing rapidly and are seeking a dedicated Team Lead to support the development and daily operations of our Patient Liaison function.
Role Overview
As Team Lead, you will be responsible for overseeing a team of Patient Liaison Officers (PLOs), ensuring the smooth, compassionate, and compliant delivery of patient services across the ASD pathway. You will act as the primary escalation point for patient, GP, and internal team queries, while also coaching your team to deliver a high-quality, consistent service. You will support the operational management of referrals, triage, virtual consultations, and aftercare processes, ensuring the service runs efficiently and patients feel informed, respected, and supported at every stage.
Key Responsibilities
- Team Leadership
- Supervise, mentor, and support a team of PLOs, fostering a culture of compassion, accountability, and continuous improvement
- Monitor individual and team performance, conduct 1:1s, and support professional development
- Manage team rota and ensure adequate shift coverage across service hours
- Operational Oversight
- Ensure the timely and accurate processing of referrals, triage calls, appointments, and follow-up activities
- Review and quality-check outbound communications, clinical report uploads, and data entries
- Lead on the adoption and optimisation of systems such as EMIS Web, Hero Health, and consultation tools
- Escalation Communication
- Act as the point of escalation for complex or sensitive patient queries
- Coordinate effectively with clinicians, GPs, internal departments, and external stakeholders
- Maintain consistent, high-quality communication and adherence to service-level agreements
- Governance Compliance
- Support adherence to data protection standards
- Participate in audits, risk reviews, and quality assurance projects
- Contribute to service development initiatives and implementation of new processes or technologies
What You Will Need
Essential:
- Proven experience in a healthcare or patient-facing administrative setting
- Previous experience supervising or coaching team members in a busy environment
- Strong organisational and multitasking skills, with a high level of attention to detail
- Excellent written and verbal communication skills
- Confident working with EMIS Web, booking systems, or similar patient record platforms
- Understanding of data confidentiality and patient care best practices
Desirable:
- Prior experience within a mental health or ASD service
What We Offer
- Competitive salary
- A supportive, hybrid working environment
- Opportunities to shape and grow a high-impact, values-led service
- 25 days annual leave plus Bank Holidays
ASD Patient Liaison Team Lead in Birmingham employer: HealthHarmonie
Contact Detail:
HealthHarmonie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASD Patient Liaison Team Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with ASD or patient liaison roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and patient care. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for patient care during interviews. Share personal stories or experiences that highlight your commitment to improving patient outcomes, especially in the ASD pathway.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission at HealthHarmonie.
We think you need these skills to ace ASD Patient Liaison Team Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Team Lead. Highlight your experience in healthcare and any leadership roles you've had. We want to see how your skills align with our mission at HealthHarmonie!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for patient care and how you can contribute to our team. Be sure to mention specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your written communication skills. Keep it clear, concise, and professional. We love a well-structured application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HealthHarmonie
✨Know the Company Inside Out
Before your interview, take some time to research HealthHarmonie and its role within the Medinet Group. Understand their mission, values, and the specific services they provide, especially around ADHD/ASD. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to supervise and mentor others. Prepare examples from your past experiences where you've successfully led a team or improved processes. Highlight your coaching style and how you foster a culture of compassion and accountability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding patient queries and team management. Think of scenarios where you had to handle complex situations or conflicts, and be ready to discuss how you approached them and what the outcomes were.
✨Emphasise Communication Skills
Given the nature of the role, strong communication is key. Be prepared to discuss how you ensure clear and compassionate communication with patients, GPs, and your team. You might want to share specific examples of how you've navigated sensitive conversations or escalated issues effectively.
