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- Tasks: Lead the patient booking team to ensure a seamless booking experience.
- Company: Join Medinet, a leading provider supporting the NHS for over 15 years.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and employee discounts.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in patient booking and strong organisational skills required.
The predicted salary is between 30000 - 30000 £ per year.
Location: Ysbyty Gwynedd, Bangor, Gwynedd
Contract Duration: Fixed term until 30th June
Hours: 37.5 hours per week (Monday to Friday, 8:00am - 4:00pm)
Salary: £30,000 per annum (pro rata)
About Medinet
For over 15 years, Medinet has supported the NHS by delivering additional elective care services. As a leading provider across the UK and Republic of Ireland, we have facilitated over 1 million patient treatments, helping more than 100 NHS organisations increase capacity and deliver timely care.
This role is key to ensuring a seamless patient booking experience while supporting the efficient delivery of services on-site. You will play an important role in improving patient pathways, supporting operational delivery, and contributing to projects that enhance service efficiency and patient satisfaction.
Role Summary
This is a site-based, non-clinical leadership role. You will lead the patient booking team to deliver a high standard of service, ensuring patient experience remains at the forefront of all activity.
Key Responsibilities
- Oversee and manage the patient booking process on-site
- Lead, support, and develop team members through training and guidance
- Handle escalated booking queries, ensuring timely and professional resolution
- Produce daily booking reports and provide feedback to management
- Generate regular performance and activity reports
- Ensure clinic schedules are planned and utilised 3-4 weeks in advance
Essential Requirements
- Previous experience in patient appointment booking, ideally within the NHS
- Experience within healthcare settings
- Strong organisational and communication skills
- Ability to lead and motivate a team
Desirable
- Experience using EPIC systems
- Experience in Endoscopy is desirable
Education And Experience
- GCSEs or equivalent (preferred)
- Minimum 1 year's experience in a healthcare environment (preferred)
- Minimum 1 year's experience in a team leadership or supervisory role (preferred)
What We Offer
- A collaborative and supportive working environment
- 25 days annual leave (pro rata)
- Company pension scheme
- Health and wellbeing programme
- Employee discount scheme, including Blue Light Card
- The opportunity to contribute to improving patient care across the NHS
Equality and Diversity
We are committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We do not tolerate discrimination or harassment on any grounds, including age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, and sexual orientation. All employees are expected to uphold these values and report any concerns.
Patient Booking Team Lead in Bangor employer: HealthHarmonie
Contact Detail:
HealthHarmonie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Booking Team Lead in Bangor
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who have experience with patient booking. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and patient care. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for improving patient pathways during interviews. Share specific examples from your past experiences that highlight your problem-solving skills and commitment to patient satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Patient Booking Team Lead in Bangor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Booking Team Lead role. Highlight your experience in patient appointment booking and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving patient pathways and how your previous experiences make you the perfect fit for our team. Keep it engaging and relevant!
Showcase Your Communication Skills: Since this role involves leading a team and handling queries, it's essential to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HealthHarmonie
✨Know Your Stuff
Make sure you brush up on your knowledge of patient booking processes, especially within the NHS. Familiarise yourself with common challenges in the booking system and think about how you would handle them. This will show that you're proactive and ready to tackle the role head-on.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will help demonstrate your ability to lead and support your future team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to patient bookings. Practice how you would handle escalated queries or scheduling conflicts. This will help you articulate your problem-solving skills and your commitment to patient satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the challenges they face. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.