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For Companies At a Glance
- Tasks: Lead a team to deliver compassionate patient services in the ASD pathway.
- Company: HealthHarmonie, a leading private healthcare provider in the UK.
- Benefits: Competitive salary, 25 days annual leave, and a supportive hybrid work environment.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in healthcare and team supervision required.
- Other info: Join a rapidly growing team with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the ASD Patient Liaison Team Lead role at HealthHarmonie.
Location: Sutton Coldfield
Contract: Full-time, Permanent (37.5 hours per week)
Work Pattern: Hybrid (Service operates 7 days/week, 12 hours/day - shift flexibility required)
About Us
HealthHarmonie, part of the Medinet Group, is a leading private healthcare provider committed to delivering high-quality care across the UK. We partner with the NHS and ICBs to deliver innovative, patient‑centred solutions that improve outcomes and streamline healthcare pathways. Our ADHD/ASD Assessment Service provides timely and compassionate support for patients and families navigating diagnosis, treatment, and aftercare. We are growing rapidly and are seeking a dedicated Team Lead to support the development and daily operations of our Patient Liaison function.
Role Overview
As Team Lead, you will be responsible for overseeing a team of Patient Liaison Officers (PLOs), ensuring the smooth, compassionate, and compliant delivery of patient services across the ASD pathway. You will act as the primary escalation point for patient, GP, and internal team queries, while also coaching your team to deliver a high‑quality, consistent service. You will support the operational management of referrals, triage, virtual consultations, and aftercare processes, ensuring the service runs efficiently and patients feel informed, respected, and supported at every stage.
Key Responsibilities
- Team Leadership & Line Management: Supervise, mentor, and support a team of PLOs, fostering a culture of compassion, accountability, and continuous improvement. Monitor individual and team performance, conduct 1:1s, and support professional development. Manage team rota and ensure adequate shift coverage across service hours.
- Operational Oversight: Ensure the timely and accurate processing of referrals, triage calls, appointments, and follow‑up activities. Review and quality‑check outbound communications, clinical report uploads, and data entries. Lead on the adoption and optimisation of systems such as EMIS Web, Hero Health, and consultation tools.
- Escalation & Communication: Act as the point of escalation for complex or sensitive patient queries; coordinate effectively with clinicians, GPs, internal departments, and external stakeholders; maintain consistent, high‑quality communication and adherence to service‑level agreements.
- Governance & Compliance: Support adherence to data protection standards; participate in audits, risk reviews, and quality assurance projects; contribute to service development initiatives and implementation of new processes or technologies.
What You Will Need
Essential:
- Proven experience in a healthcare or patient‑facing administrative setting.
- Previous experience supervising or coaching team members in a busy environment.
- Strong organisational and multitasking skills, with a high level of attention to detail.
- Excellent written and verbal communication skills.
- Confident working with EMIS Web, booking systems, or similar patient record platforms.
- Understanding of data confidentiality and patient care best practices.
Desirable:
- Prior experience within a mental health or ASD service.
What We Offer
- Competitive salary.
- A supportive, hybrid working environment.
- Opportunities to shape and grow a high‑impact, values‑led service.
- 25 days annual leave plus Bank Holidays.
ASD Patient Liaison Team Lead employer: HealthHarmonie
Contact Detail:
HealthHarmonie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASD Patient Liaison Team Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HealthHarmonie on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and patient care. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for patient care during the interview. Share specific examples of how you've made a difference in previous roles, especially in healthcare settings. It’s all about demonstrating your commitment!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re genuinely interested in joining the team!
We think you need these skills to ace ASD Patient Liaison Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ASD Patient Liaison Team Lead role. Highlight your relevant experience in healthcare and any leadership roles you've held. We want to see how your skills align with our mission at HealthHarmonie!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your ability to lead and support others.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We love a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at HealthHarmonie
✨Know the Company Inside Out
Before your interview, take some time to research HealthHarmonie and its mission. Understand their commitment to patient-centred care and how they operate within the NHS framework. This knowledge will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully supervised or mentored a team. Highlight how you fostered a culture of compassion and accountability, as this aligns perfectly with what HealthHarmonie is looking for.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding patient queries and team management. Think of specific scenarios where you had to handle complex situations, and be ready to discuss how you approached them while ensuring compliance and high-quality service delivery.
✨Demonstrate Your Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you would maintain effective communication with patients, GPs, and internal teams. Practice articulating your thoughts clearly and concisely, as this will reflect your ability to manage escalations and coordinate effectively across various stakeholders.
