At a Glance
- Tasks: Coordinate patient journeys from referral to aftercare in a supportive healthcare environment.
- Company: Join HealthHarmonie, a private provider collaborating with the NHS.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a compassionate team and a focus on mental health.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Experience in healthcare or patient-facing admin roles is essential.
The predicted salary is between 31500 - 38500 £ per year.
This Patient Liaison Officer post sits within HealthHarmonie's ADHD Assessment Service, a private provider working with the NHS and ICBs. The role is the first point of contact for patients, clinicians and GPs, coordinating each person's journey from referral to aftercare. After training it is hybrid, with three days in the office and two remote, on a five-day rota within a seven-day service. Healthcare or patient-facing admin experience is essential.
What the job involves:
- Handle referrals through e-RS and email, so that patient records are complete and accurate from onboarding onward.
- Coordinate triage calls, assessments and follow-up appointments.
- Give technical and administrative support during virtual consultations.
- Process and distribute clinical reports using EMIS and Hero Health.
- Schedule titration appointments, liaise with GPs and manage aftercare communications.
- Act as the first point of contact for patient queries, giving clear and compassionate guidance.
- Keep patients, clinicians, GPs and internal teams informed at each stage of the pathway.
What's required:
Experience:
- Experience in a healthcare, patient-facing or service-led admin role.
Skills & knowledge:
- Excellent interpersonal and communication skills.
- Strong attention to detail and ability to multitask.
- Comfortable handling sensitive patient data and IT systems.
- Empathetic, professional approach to patient contact.
Nice to have:
- Mental health or ADHD service experience.
- Familiarity with EMIS Web, Hero Health or similar systems.
- Understanding of healthcare data protection, such as GDPR and Caldicott Principles.
- Experience with virtual consultations or AI transcription tools.
ADHD Patient Liaison Officer in Sutton Coldfield employer: HealthHarmonie Ltd
Health Harmonie is an exceptional employer, offering a supportive work culture that prioritises patient-centred care and professional development. With opportunities for collaboration with experienced consultants and multidisciplinary teams, employees can enhance their skills in a dynamic environment while contributing to meaningful healthcare outcomes in the community. Located within vibrant community outpatient clinics, staff enjoy a fulfilling career that balances professional growth with the satisfaction of making a positive impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land ADHD Patient Liaison Officer in Sutton Coldfield
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HealthHarmonie Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HealthHarmonie Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HealthHarmonie Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace ADHD Patient Liaison Officer in Sutton Coldfield
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HealthHarmonie Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HealthHarmonie Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HealthHarmonie Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HealthHarmonie Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HealthHarmonie Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HealthHarmonie Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
