Service Coordinator in Lincoln

Service Coordinator Full-Time | From £26,500 per annum | Lincoln Healthguard Ltd is looking for an organised, proactive and customer-focused Service Coordinator to join our team. This is a key role within the business, responsible for coordinating our field-based pest control technicians and ensuring our customers receive an efficient, professional and reliable service from start to finish. You’ll be the main point of contact for customers and technicians, managing schedules, resolving queries and helping to keep day-to-day operations running smoothly.

What you'll be doing

• Scheduling and dispatching pest control technicians to customer locations, ensuring routes and appointments are planned efficiently.
• Managing incoming customer enquiries by phone and email, providing information, arranging appointments and resolving service-related queries.
• Maintaining accurate customer records and service histories within the CRM system.
• Preparing and processing service agreements, invoices and other relevant documentation.
• Working closely with technicians to ensure they have the equipment, materials and information required for each visit.
• Monitoring service progress and keeping customers updated where required.
• Supporting inventory management of pest control products and equipment.
• Working closely with the Sales and Management teams to ensure a seamless customer experience.
• Handling customer complaints professionally and escalating more complex issues where appropriate.
• Identifying opportunities to improve processes and make our service coordination function more efficient.

What we're looking for

• Previous experience in a scheduling, dispatch, coordination or customer service role, preferably within a service-based industry.
• Excellent written and verbal communication skills, with a professional and friendly approach.
• Strong organisational skills and excellent attention to detail.
• Experience using CRM systems, scheduling software and Microsoft Office, including Word, Excel and Outlook.
• The ability to multitask, prioritise effectively and remain calm under pressure.
• A proactive approach to problem-solving, with the confidence to take ownership of issues and find solutions.
• The ability to work independently while also contributing effectively as part of a team.
• Previous experience within the pest control industry is advantageous, but not essential.

Why join Healthguard?

This is a great opportunity to join a service-focused business where your organisation, communication and problem-solving skills will have a direct impact on both our customers and field teams. If you're someone who enjoys a varied role, likes keeping things organised and takes pride in delivering excellent customer service, we'd love to hear from you.

At Pest Control Partnership, our people are at the centre of everything we do. We are committed to creating a workplace where everyone feels respected, valued and empowered to succeed.

We welcome applications from talented people of all backgrounds, experiences and perspectives. We believe that diverse teams make better decisions, drive innovation and help us deliver exceptional service to our customers and communities. Guided by our values of People, Environment, Service and Technology, we are building an inclusive culture where everyone has the opportunity to develop their career, contribute their ideas and make a meaningful difference.

We are committed to ensuring our recruitment process is fair, inclusive and accessible. If you require support or an adjustment at any stage of the recruitment process, please let us know and we will work with you to meet your needs where possible and in accordance with local legislation.

Our Purpose is to care for the wellbeing of the communities we serve by managing pest risks in the most environmentally responsible way. How we do this is that we put people at the centre of everything we do and we embrace innovation & technology to deliver an outstanding customer service.

Our Vision is to build a leading international Pest Control platform, commencing in the UK & Continental Europe across multiple industry sectors & service lines, growing revenue organically and through strategic acquisitions.

Our Differentiators and our focus on & commitment to: People - Environment - Service - Technology. In addition to clearly defining and communicating our Strategy & focusing on Execution, we will: Build a Team that simplifies working in and with the Pest Control Partnership Develop a Culture of high performance and high values Drive Innovation in the Pest Control industry.