Allied Health Assistant

Improve Experiences:

• Provide an excellent standard of evidence-based and person-centred care by working in partnership with therapists and assisting them in various duties as required, such as the application of exercise and treatment theories, preparing equipment and rooms, individual/group treatment sessions, evaluation plans, and goal and discharge planning.
• Demonstrate professional practice by adhering to Healthscope's policies and processes, code of conduct, and by participating in yearly performance appraisals and mandatory education. Maintain skills and standards of customer/patient service and ensure patient confidentiality and privacy are maintained at all times.
• Support Healthscope's safety and quality improvement and achievement of accreditation by actively participating in department meetings, audits, and quality activities. Ensure compliance with and participation in the National Safety & Quality Healthcare Standards.
• Act as a valued member of the interdisciplinary team by assisting treating therapists, nurses, and other staff in providing exceptional care/service, providing feedback to the treating therapist or nursing staff on the patient's performance/status, participating in team meetings, and raising any questions or concerns related to patient care to create an experience that makes a difference.
• Maintain professional and constructive working relationships with our VMO partners, using a customer service mindset, to enable high-quality patient outcomes.

Grow our Business:

• Demonstrate operational efficiency by performing tasks as efficiently and effectively as possible, and sharing ideas and recommendations to improve service efficiency.
• Practice and role model the Healthscope Safe Values to create a positive experience for colleagues, patients, families, and community.
• Undertake duties in alignment with Healthscope's Health and Safety system and framework.

Capabilities for Success:

• Service Excellence: Taking actions and developing relationships necessary to meet and exceed patient needs; holding self and others accountable; using appropriate interpersonal techniques.
• Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
• Safety Advocacy: Taking responsibility for conditions that affect patients', own, and others' safety; identifying conditions that might cause health or safety hazards and taking action to remove those hazards.
• Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently.
• Earning Trust: Gaining others' confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenge.
• Valuing Differences: Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas from diverse individuals.
• Collaborating: Working cooperatively with others to help a team or work group achieve its goals.

Personal Attributes:

• Adaptability
• Positive Approach
• Has pride in work
• Resilience
• Initiates Actions

Experience for Success:

• Provided exceptional customer service and person-centred, evidence-based care.
• Maintained positive relationships with patients, families, staff from multi-disciplinary teams and VMOs from diverse backgrounds and cultures.
• Evaluated and maintained safety standards in a variety of scenarios.
• Worked in a busy and high-workload team environment with competing priorities.
• Adhered to workplace policies and procedures.
• Monitored, documented, and responded to patient status changes (desirable).
• Worked in an environment which required responding to MET calls, following process for broken equipment and precautions and contraindications for relevant patient groups and therapy (desirable).

Knowledge for Success:

• Scope of practice
• Work, Health and Safety for patients and staff
• Safe use of relevant equipment
• IT systems, including Riskman, Kwiklook, and WeBPas (desirable)

Why Healthscope?

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

Flexibility to work across one or multiple hospitals across our network. Discounted health insurance (non-casuals only). Continuous professional development, education & support provided to encourage growth. We pride ourselves on working with talented, passionate, and caring people to ensure our patients receive the highest quality care and experience during their stay with us. Come and be the difference in our patient's lives.