Contract Manager in Luton

About a career with Elis. Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients, and our planet.

Your Mission at Elis:

• Establish and maintain effective customer relations with all key personnel.
• Develop and maintain KPIs relevant to the performance of the OPD process.
• Ensure the location is adequately staffed at all times to meet contract requirements.
• Management supervision and control of all units' staff.
• Ensure that suppliers' staff are competent to carry out the services.
• Management of all planned and unplanned duties of staff.
• Ensure contract and subcontract staff comply with all policies, Acts, Regulations, codes of practice, and standard procedures applicable to linen service.
• Administer site health and safety procedures for linen service covered by the contract.
• Produce risk assessments carried out by the supplier.
• Monitor performance standards of the contract and compile contract key performance indicators (KPIs).
• Receive reports of standards defects and take appropriate action to rectify such defects.
• Ensure all statutory documentation for areas applicable to the service are up to date.
• Produce reports to the authorised officer and/or contact team as specified.
• Link with head of facilities to ensure regular walk around to review linen services.
• Agree, review, and escalate audit processes.
• Management continuity of the contract is to be ensured at all times, and you are to appoint a deputy contract manager who is sufficiently conversant with the contract and site operations to provide a deputising service in the absence of the contract manager.
• The contract manager will be available Monday to Friday to ensure the smooth running of the contract but will need to be available on Saturdays when required.
• The contract manager will ensure that there is a seven-day per week management presence across all sites (Hemel Hempstead, St Albans, and Watford).
• Directly supervise and monitor staff performance during the course of their duties.
• Monitor and control staff timekeeping.
• Using departmental guidance, agree and allocate cover for annual leave & sickness.
• Conduct first line return to work interviews in accordance with policies and procedures.
• Conduct annual staff appraisals.
• Undertake induction training of new staff and assist in all relevant staff training.
• Check the quantities of linen supplies from the laundry to ensure they are accurate.
• Co-ordinate with the servicing factory on a regular basis.
• Ensure delivery schedules are met along with any additional ad-hoc requests.
• Ensure communication between Elis and the site is timely and accurate both verbally and in document format.
• Liaise with the Customer Relationship Manager on a regular basis to ensure consistency and information sharing.
• Ensure all Health & Safety regulations are adhered to.

What will make you stand out:

• Extensive knowledge of the Company’s procedures and methods of working.
• Experience of working in the NHS environment.
• Good working knowledge of IT systems.
• Be able to communicate effectively with people throughout the NHS and Elis.
• Demonstrate strong negotiation and commercial management skills.

What’s on offer:

• 29 Days Holiday
• Company Car
• Employee Assistance Programme

Interested? Then apply online!

Your contact person: Dominic Frimpong, HR Coordinator, Tel: