At a Glance
- Tasks: Drive strategic growth and shape customer relationships in the healthcare sector.
- Company: Join a leading service provider with a focus on essential frontline environments.
- Benefits: Enjoy 33 days holiday, car allowance, private medical, and career development opportunities.
- Other info: Gain exposure to senior leaders and develop your leadership and account management skills.
- Why this job: Make a real difference by improving customer outcomes and operational efficiency.
- Qualifications: Proven sales experience and strong relationship-building skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
About a career with Elis. We are pleased to invite internal applications for the role of Key Account Director – Healthcare. This is a key leadership opportunity for an experienced commercial professional looking to drive strategic growth, shape customer relationships, and lead performance across a regional contract portfolio.
As Account Director, you will take full ownership of commercial performance within your region, ensuring revenue growth, customer satisfaction and long-term contract success. You will lead strategic development of key accounts, influence renewal and retention activity, and collaborate closely with operational and local account management teams to deliver exceptional service. This role offers the chance to make a significant impact on both customer outcomes and business performance.
Your Mission at Elis
- Key Responsibilities
- Customer & Relationship Management
- Analyse existing contracts and identify development opportunities.
- Define customer-specific objectives, KPIs and performance measures.
- Lead negotiations on contract extensions, optimisation, expansions, and pricing adjustments.
- Build strong relationships with key decision-makers and stakeholders.
- Business Retention
- Implement a structured planned calling system.
- Analyse lost business and complaints to drive continuous improvement.
- Lead renewal activity and proactively manage client risk to prevent re-tender situations.
- Oversee tender processes for your customer portfolio.
- Commercial Development
- Identify and pursue opportunities to grow the business and improve profitability.
- Develop strategic account plans for key customers and prospects.
- Lead high-value accounts and manage specialist client projects.
- Coaching & Leadership
- Support General Managers in leading CRM teams to achieve growth targets.
- Coach and develop CRMs, ensuring they have clear personal development plans.
- Provide analytical support and recommendations to Contract Managers to drive improved performance and compliance.
- Business Performance
- Take overall responsibility for portfolio revenue, customer satisfaction and profitability.
- Achieve and exceed growth KPIs through collaboration with GMs, CRMs and Operational teams.
- Knowledge, Skills & Experience
- Essential
- Strong written, verbal and presentation skills.
- Proven ability to influence at all levels and build effective working relationships.
- Commercially minded with strong analytical and strategic thinking skills.
- Demonstrable track record in sales, key account management or customer service in healthcare or a service industry.
- Experience managing multiple large accounts, alongside new business development.
- Coaching leadership style with ability to motivate teams.
- IT literate (Microsoft Office; knowledge of SOL/AX desirable).
- Strong attention to detail with the ability to see the bigger picture.
- Desirable
- Knowledge of decision-making processes within hospitals.
- Educated to degree level or NVQ Level 5 (or equivalent experience).
- 33 Days Holiday
- Car Allowance
- Company Pension
- Employee Assistance Programme
- Life Assurance
- Private Medical
- On-site Parking
What will make you stand out?
What's on offer?
Career Development
This role provides excellent exposure to senior leaders, complex commercial environments and strategic decision‑making. You’ll strengthen your leadership, coaching and account development skills — creating a strong platform for future progression across commercial or operational roles.
Make a Real Difference
Our Textiles service supports essential frontline environments, meaning your work directly improves customer outcomes, service reliability and operational efficiency. Your decisions will help shape solutions that genuinely matter to the people we serve.
Business & Customer Exposure
You’ll work closely with operational teams, production sites, CRMs and senior customer contacts, giving you a broad view of how the business operates end‑to‑end. You’ll also represent the company at a senior level, building long‑term partnerships with key customers.
Interested?
Then apply online!
Key Account Manager in Basingstoke employer: Healthcare
Elis is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where strategic thinking and leadership are highly valued. With comprehensive benefits including 33 days of holiday, private medical insurance, and a strong focus on career progression, employees are empowered to make a meaningful impact in the healthcare sector while building lasting relationships with key clients. The opportunity to work closely with senior leaders and operational teams ensures that every team member plays a vital role in enhancing customer outcomes and driving business success.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Basingstoke
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Key Account Manager role. Highlight your experience in managing large accounts and your ability to build strong relationships. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Elis. Let’s make it happen!
We think you need these skills to ace Key Account Manager in Basingstoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your relevant experience in sales and account management, especially in healthcare, to show us you’re the right fit for the job.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your successes! Use specific examples of how you've driven revenue growth or improved customer satisfaction in previous roles to make your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Healthcare
✨Know Your Numbers
As a Key Account Manager, you'll need to demonstrate your understanding of commercial performance. Brush up on key metrics related to revenue growth and customer satisfaction. Be ready to discuss how you've influenced these in past roles.
✨Build Rapport with Decision-Makers
Since relationship management is crucial, think about how you can establish connections with key stakeholders during the interview. Share examples of how you've successfully built relationships in previous positions, especially in healthcare or service industries.
✨Showcase Your Analytical Skills
Prepare to discuss specific instances where your analytical skills led to successful outcomes. Whether it was optimising contracts or identifying growth opportunities, having concrete examples will show your strategic thinking capabilities.
✨Demonstrate Coaching Experience
This role involves coaching and leading teams, so be ready to talk about your leadership style. Share experiences where you've motivated teams or developed personal growth plans for team members, highlighting your ability to drive performance.
