At a Glance
- Tasks: Build and lead customer support and quality assurance from the ground up.
- Company: Datr, a forward-thinking company in the UK.
- Benefits: Competitive salary, career growth, and a chance to shape customer experience.
- Other info: Opportunity to work in a fast-paced environment with extended hours.
- Why this job: Make a real impact by designing processes and leading a dynamic team.
- Qualifications: Proven leadership skills and experience in customer support and quality assurance.
The predicted salary is between 60000 - 80000 £ per year.
Datr in the United Kingdom is seeking a Head of Customer Support and Quality Assurance to build the function from the ground up, launch readiness, and lead it through scale. Reporting to the COO, you’ll design processes, policies, and systems, recruit and train a direct report, and ensure compliance with safety and data standards.
This role requires hands-on leadership across support operations, QA, moderation, and data reporting, with extended hours and a consumer platform focus.
Head of Customer Experience & Quality Assurance in Kent employer: Healthcare Today
Datr is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the realm of customer experience. With a strong emphasis on employee growth, you will have the opportunity to build and lead a vital function from the ground up, while enjoying the benefits of working in a supportive environment that values compliance and quality assurance. Located in the United Kingdom, Datr offers a unique chance to be at the forefront of a consumer platform, ensuring your contributions are both meaningful and rewarding.
