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For Companies At a Glance
- Tasks: Manage appointment bookings and provide exceptional customer service to clients.
- Company: Join a charitable organisation dedicated to improving healthcare and social care services.
- Benefits: Full-time role with opportunities for personal growth and community impact.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Dynamic team atmosphere with a focus on compassion and care.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
The Healthcare Management Trust (HMT) is a registered charity providing not-for-profit health and social care services across England and Wales. HMT operates independent surgical hospitals, including Sancta Maria Hospital in Swansea and St Hugh's Hospital in Grimsby, as well as care homes like Marie Louise House in Romsey and Coloma Court in West Wickham for individuals with dementia and older adults. The trust actively supports dementia care and research in collaboration with charities and academic institutions, aiming to improve care and support for individuals with dementia and their families. HMT is deeply committed to enhancing healthcare and social care services while maintaining a focus on community and charitable outreach.
Role Description
This is a full-time, on-site role for an Outbound Bookings Advisor based in Durham. The Outbound Bookings Advisor will be responsible for managing appointment bookings, following up with clients, addressing queries, and providing exceptional customer service. The individual will conduct outbound calls to ensure smooth communication and scheduling, accurately record appointment details, and support administrative tasks as needed. As a representative of the organization, they will ensure each interaction reflects HMT's values of compassion, care, and service excellence.
Qualifications
- Excellent customer service and communication skills, including handling inquiries and providing information effectively
- Organizational and time management skills to manage appointment schedules and administrative tasks
- Proficiency in data entry, record-keeping, and using booking systems or related software
- Ability to work collaboratively within a team and engage professionally with clients and colleagues
- Attention to detail and problem-solving skills to manage scheduling conflicts and ensure accuracy
- Previous experience in a customer service or healthcare-related role is a plus
- Flexibility and adaptability to work in a dynamic environment
Outbound Bookings Advisor in Durham employer: Healthcare Management Trust
Contact Detail:
Healthcare Management Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Bookings Advisor in Durham
✨Tip Number 1
Get to know the company! Research HMT and its values, especially their commitment to dementia care. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling client queries and making outbound calls, role-play with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your organisational skills! Be ready to discuss how you manage your time and handle scheduling conflicts. Share examples from past experiences that highlight your problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the HMT team.
We think you need these skills to ace Outbound Bookings Advisor in Durham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and provided information effectively in the past, so share specific examples that showcase your skills.
Be Organised: Since this role involves managing appointment schedules, it's crucial to demonstrate your organisational skills. Mention any tools or methods you use to stay organised and manage your time effectively, as this will resonate with us.
Tailor Your Application: Take a moment to tailor your application to reflect HMT's values of compassion, care, and service excellence. We love seeing candidates who align with our mission, so make sure your passion for healthcare shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Healthcare Management Trust
✨Know the Organisation
Before your interview, take some time to research the Healthcare Management Trust. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Customer Service Skills
As an Outbound Bookings Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled inquiries or resolved issues. Highlight how you maintained a positive attitude and ensured client satisfaction, as this aligns with HMT's commitment to care and service excellence.
✨Demonstrate Organisational Skills
Since the role involves managing appointment bookings and administrative tasks, be ready to discuss how you stay organised. You could mention specific tools or methods you use to manage your time and tasks effectively. This will reassure the interviewers that you can handle the dynamic environment of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and attention to detail. Think about potential scheduling conflicts or difficult client interactions you might face. Practising your responses will help you articulate your thought process clearly during the interview.