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- Tasks: Provide a friendly reception service and support patient admissions at St Hughs Hospital.
- Company: Join the Healthcare Management Trust, dedicated to high-quality, patient-centred care.
- Benefits: Gain valuable experience in healthcare and develop your communication skills.
- Other info: Opportunity to grow within a non-profit organisation focused on compassionate care.
- Why this job: Make a real difference in patients' lives while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
An exciting opportunity has arisen to join the Reception Team at St Hughs Hospital, Grimsby, part of the Healthcare Management Trust (HMT). We are seeking a highly organised and patient-focused individual to provide a professional and welcoming concierge-style service to patients, visitors, consultants, and colleagues. You will play a key role in supporting inpatient and surgical admissions, ensuring a seamless and positive patient experience. The successful candidate will demonstrate excellent communication skills, strong administrative capability, and a commitment to delivering high standards of customer service in a healthcare environment.
Main duties of the job:
- Provide a professional, courteous, and friendly reception service to all patients, visitors, and staff
- Act as a key point of contact for inpatient and surgical admissions
- Respond to patient and visitor enquiries in a timely, efficient, and compassionate manner
- Support patients with completing required documentation, ensuring accuracy and completeness
- Maintain and update electronic patient records and administrative systems
- Book and manage appointments in line with organisational procedures
- Handle telephone enquiries from patients, consultants, and staff
- Process payments and issue invoices where required
- Maintain accurate records of room usage and patient flow
- Sort and distribute incoming and outgoing mail
- Support the smooth and efficient running of ward and outpatient services
About us:
Healthcare Management Trust is a non-profit organisation committed to delivering high-quality, patient-centred care. Our hospitals, including St Hughs Hospital in Grimsby and Sancta Maria Hospital in Swansea, provide a wide range of medical services in a supportive and compassionate environment.
Receptionist in Grimsby employer: Healthcare Management Trust - St Hugh's Hospital
Contact Detail:
Healthcare Management Trust - St Hugh's Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Grimsby
✨Tip Number 1
Get to know the company! Research St Hughs Hospital and the Healthcare Management Trust. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll need to be friendly and professional. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can handle enquiries with ease.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info about the job and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us that you're serious about joining our team at St Hughs Hospital. Don't miss out on this opportunity!
We think you need these skills to ace Receptionist in Grimsby
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at St Hughs Hospital.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience and skills that match the job description. Focus on your communication skills and any previous customer service roles, as these are key for a receptionist position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can handle information efficiently, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily!
How to prepare for a job interview at Healthcare Management Trust - St Hugh's Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at St Hughs Hospital. Familiarise yourself with the key duties like managing appointments and handling patient enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with patients or colleagues. Practising clear and friendly responses to common questions can also help you feel more confident during the interview.
✨Demonstrate Your Organisational Skills
Being organised is key in a busy healthcare environment. Think of specific instances where you've successfully managed multiple tasks or maintained accurate records. Highlighting your ability to stay calm under pressure will resonate well with the interviewers.
✨Emphasise Your Customer Service Commitment
St Hughs Hospital values high standards of customer service. Be ready to discuss how you've gone above and beyond for customers in previous roles. Showing your dedication to providing a compassionate and professional service will align perfectly with their mission.