At a Glance
- Tasks: Drive occupancy and admissions while ensuring a compassionate experience for residents and families.
- Company: Join a forward-thinking care organisation committed to exceptional, person-centred care.
- Benefits: Competitive salary, employee development, free parking, and a culture of recognition.
- Other info: Field-based role with travel, occasional evening/weekend work, and ongoing support.
- Why this job: Make a real difference in people's lives while building valuable relationships in healthcare.
- Qualifications: Experience in occupancy, business development, and excellent communication skills required.
The predicted salary is between 38500 - 38500 £ per year.
Joining Healthcare Ireland Group means becoming part of a forward-thinking care organisation with a long-term commitment to the success and sustainability of every Home. Through continued investment in our people, services and communities, we provide the resources, stability and support needed to deliver exceptional, person-centred care. Residents, families and our team are at the heart of everything we do. We believe in building trusted relationships, continuously improving the way we work and creating environments where people feel supported to grow, thrive and succeed.
Working collaboratively with Home Managers, Regional Managers and the wider operational team, the postholder will analyse occupancy performance, identify opportunities for improvement and implement tailored action plans to maximise admissions and optimise occupancy across their portfolio. Key areas of focus include:
- Increasing enquiry volumes through proactive relationship building, networking and community engagement.
- Improving enquiry-to-admission conversion through an outstanding resident and family journey and effective enquiry management.
- Supporting the optimisation of occupancy and room pricing in partnership with the Operations Director and Home Managers.
- Developing a detailed understanding of local markets, referral pathways, demographics, competitor activity and customer needs to create bespoke occupancy plans that support the long-term success of each Home.
Whilst reporting to the Operations Director, the Enquiry & Occupancy Lead will work closely with Regional Managers, Home Managers and key external stakeholders to deliver sustainable occupancy growth while ensuring all activity reflects Healthcare Ireland Group's values and commitment to exceptional resident care.
Key Responsibilities
- Drive occupancy and admissions across your assigned homes.
- Manage the enquiry and admissions process, ensuring a compassionate, responsive experience for residents and families.
- Build and maintain relationships with hospitals, healthcare professionals, social workers, commissioners, GPs and community organisations to generate referrals.
- Support Home Managers to improve occupancy performance, convert enquiries into admissions and share best practice.
- Monitor occupancy, enquiries and conversion rates, producing reports and identifying opportunities for improvement.
- Analyse market trends and competitor activity to inform regional occupancy plans.
- Represent the organisation at networking and community events, promoting Healthcare Ireland Group as the provider of choice.
- Ensure all admissions activities comply with company policies, regulatory requirements and data protection legislation.
About You
You'll be an enthusiastic relationship builder with experience in occupancy, admissions, business development or healthcare referrals. You'll be confident working independently across a region while collaborating with operational teams to deliver commercial success alongside exceptional customer care. You'll have excellent communication skills, be driven by results, and use data and local market insight to identify opportunities and improve performance. Above all, you'll understand that every enquiry represents an important life decision and will ensure each individual and family receives a professional, supportive experience.
What's Included
- Field-based role with regular travel across the region.
- Occasional evening and weekend work for events.
- Discretionary occupancy-related bonus.
- Ongoing support and development.
- Enhanced Access NI check required.
Required Criteria
- Experience in occupancy, business development, admissions, customer relationship management or commercial performance.
- Proven ability in relationship building and service excellence.
- Excellent communication and interpersonal skills.
- Strong organisational and planning abilities.
- Experience analysing performance data and producing reports.
- Ability to build productive relationships with internal and external stakeholders.
- Commercial awareness combined with a resident-centred approach.
- Excellent IT skills including Microsoft Office.
- Full UK driving licence with willingness to travel across the region.
Desired Criteria
- Experience within health or social care.
- Knowledge of care home admissions processes.
- Understanding of health and social care referral pathways.
- Knowledge of Trust and private funding routes.
- Marketing or customer service experience.
About The Company
We are passionate about providing the highest standards of care in safe, positive and flexible environments, which enable each person who uses our services to achieve their potential. We are committed to providing each employee with a fulfilling working environment, encouraging personal and professional development. We aim to be a first class, independent organisation delivering innovative, collaborative and value for money services. Our ultimate purpose is to work with the people who use our services and their families and friends, to enable them to take control of their lives.
Company Culture
We're always on the look out for people who care, whether that's caring for our residents, or in one of our roles like laundry, kitchen, administration or maintenance. Our passionate, ever-growing team means that you'll be working with people who pride themselves on the work they do. Each of our Homes and our Head Office work together to achieve something excellent that truly makes a difference in people's lives. Caring for our residents is at the heart of all we do, and we'd love to have you join the team.
Company Benefits
Healthcare Ireland Group is not just a workplace; it's a community where your work has a purpose, and your contributions are valued. If you're passionate about making a difference and are seeking a rewarding career in healthcare, we welcome you to explore opportunities with us and help continue our legacy of excellence in care.
- Retirement plan and/or pension.
- Employee development programs.
- Free parking.
- Competitive salary.
- Social Opportunities.
- Employee Recognition Scheme.
- Culture of recognition.
- On the job learning.
Salary £38,500.00 per year.
Enquiry and Occupancy Lead employer: Healthcare Ireland Group
Healthcare Ireland Group is an excellent employer, offering a nurturing environment at Ben Madigan Nursing Home in Newtownabbey where compassion and dignity are at the forefront of care. With a strong emphasis on professional development and a supportive workplace culture, employees are encouraged to grow and thrive while making a meaningful impact in the lives of residents. The benefits, including paid annual leave, further enhance the rewarding experience of working in this vital role.
StudySmarter Expert Advice🤫
We think this is how you could land Enquiry and Occupancy Lead
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Healthcare Ireland Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Healthcare Ireland Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Healthcare Ireland Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Enquiry and Occupancy Lead
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Healthcare Ireland Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Healthcare Ireland Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Healthcare Ireland Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Healthcare Ireland Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Healthcare Ireland Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Healthcare Ireland Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
