Company Description
Healthcare interAction specializes in improving sales force effectiveness for the pharmaceutical industry. For over 20 years, the organization has provided insights and training that help field sales teams reach their full potential. Healthcare interAction works with clients both remotely and face-to-face, offering flexible engagement models. The company focuses on practical, data-driven approaches to performance improvement, making it a dynamic environment for professionals interested in commercial excellence and client success.
Role Description
This is a full-time remote role for a Customer Success Manager. The Customer Success Manager (CSM) will be the primary, trusted partner for a portfolio of pharmaceutical and healthcare clients. The role owns the client experience from programme handover through delivery, evaluation and renewal, ensuring HiA’s learning and performance solutions deliver measurable value and that client relationships grow over time.
Success in this role will depend on excellent presentation and consultative skills, a strong understanding of pharma and L&D programmes, disciplined programme management, and the ability to turn programme data into compelling client reports and insight using PowerPoint and Excel.
Reporting to the VP of Operations, the CSM works closely with Business Development, Programme Delivery & Learning Design, and acts as the voice of the client within HiA.
Qualifications
- Demonstrated ability to drive customer satisfaction and deliver a positive client experience through robust program management.
- Strong analytical skills to interpret performance data and translate insights into actions.
- Experience in customer retention strategies, including renewals and upsell opportunities.
- Proven relationship‑building capabilities and effective collaboration with diverse stakeholders.
- Background in account management, or client success roles.
- Excellent written and verbal communication skills, with strong presentation abilities.
- Comfort working in a remote environment and managing time and priorities independently.
- Familiarity with the pharmaceutical or healthcare industry is advantageous.
- Proficiency with AI, CRM tools and basic productivity software (e.g., Excel, PowerPoint, online meeting platforms).
- Bachelor’s degree in business, communications, life sciences, or a related field, or equivalent relevant experience.
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