At a Glance
- Tasks: Lead and support ICT infrastructure, ensuring security and performance for over 1,200 endpoints.
- Company: Join NHS Scotland's Digital Services Group, dedicated to high-quality healthcare.
- Benefits: Enjoy flexible working, generous leave, and an excellent pension scheme.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Make a real impact in digital transformation and support vital healthcare services.
- Qualifications: Strong ICT expertise, leadership skills, and experience with enterprise infrastructure.
The predicted salary is between 52845 - 61466 £ per year.
Healthcare Improvement Scotland supports health and social care providers in Scotland, to deliver high quality, evidence based, safe, effective and person-centred care; and to provide public assurance about the quality and safety of that care.
This is an exciting time to join the Digital Services Group (DSG) to support our Information and Communication Technology (ICT) architecture, cloud migration, adoption of Microsoft365 tools, digital transformation and our staff capacity and capability.
The Opportunity
We are looking for a Senior ICT Support Analyst to join our small, but highly talented and growing ICT team to provide leadership, technical direction and to play a key role in the delivery, development, and security of our ICT infrastructure. The successful candidate will:
- Lead the management, maintenance, and development of ICT infrastructure, including servers, networks, cloud services, SharePoint and end-user devices.
- Ensure the security, resilience, and performance of all systems, supporting over 1,200 endpoints and critical services.
- Deliver and support complex ICT projects aligned to organisational and national priorities.
- Provide expert technical leadership and third-line support across a wide range of technologies.
- Support the development of ICT Support Analysts within the team.
- Develop and maintain Standard Operating Procedures (SOPs), policies, and documentation.
- Work closely with internal teams, NHS Scotland partners, and third-party suppliers.
- Lead on research, evaluation, and implementation of emerging technologies.
- Support ICT governance including disaster recovery, business continuity, and security compliance.
- Contribute to ICT strategy, service improvement, and operational planning.
What we like to see
Senior ICT Support Analysts offer a broad range of skills and experience, if you can offer some or all of these, we would like you to apply:
- An experienced ICT professional with strong technical expertise and leadership skills, able to work effectively in a fast-paced, complex environment.
- Degree in an ICT-related discipline or equivalent experience.
- Extensive experience supporting enterprise ICT infrastructure and services.
- Strong knowledge of Windows Server, Active Directory, networking, SharePoint, cloud and security technologies.
- Experience of managing ICT incidents, systems, and infrastructure at scale.
- Proven ability to manage multiple projects and priorities effectively.
- Experience in staff supervision, mentoring, or team leadership.
- Excellent communication and stakeholder engagement skills.
- Microsoft certifications or willingness to work towards them.
- Strong analytical and problem-solving capability.
- Ability to translate complex technical issues into clear business solutions.
- A proactive and innovative mindset.
- Commitment to delivering high-quality, secure ICT services.
Benefits Which Matter
As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:
- Life-work balance - with opportunities for flexible working and remote working.
- Generous NHS pension scheme.
- Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review.
- Annual Leave - 27 Days increasing in line with service plus 8 days public holiday.
- NHS discounts and more.
Diversity and Inclusion
Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work. We are focused on hiring the very best talent available, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome. As a Disability Confident employer we will be happy to discuss any reasonable adjustments required.
Location
Our staff are currently working in a hybrid manner between home and office. This role can either be based from our Glasgow or Edinburgh offices with travel required between them and to our data centre in Livingston.
For further information and to apply please follow the link provided.
Senior ICT Support Analyst employer: Healthcare Improvement Scotland
Healthcare Improvement Scotland is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible hybrid working arrangements, generous benefits including a robust NHS pension scheme, and a commitment to diversity and inclusion, this role as a Senior ICT Support Analyst provides a unique opportunity to contribute to meaningful digital transformation in healthcare while advancing your career in a dynamic environment.
Contact Details:
Healthcare Improvement Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior ICT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field, especially those who work at Healthcare Improvement Scotland. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Be ready to discuss your experience with Windows Server, Active Directory, and cloud technologies. We want to see how you can lead and support complex ICT projects!
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've tackled tricky ICT issues and how you translated them into clear solutions. This will demonstrate your analytical mindset and ability to communicate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Senior ICT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your technical expertise and leadership skills, as these are key for the Senior ICT Support Analyst role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of your past experiences that align with the responsibilities of the role, especially around managing ICT infrastructure and projects.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention how you've tackled complex technical issues in the past. We love candidates who can translate technical jargon into clear business solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Healthcare Improvement Scotland
✨Know Your Tech Inside Out
As a Senior ICT Support Analyst, you'll need to demonstrate your technical expertise. Brush up on your knowledge of Windows Server, Active Directory, and cloud technologies. Be ready to discuss specific projects where you've successfully implemented or managed these systems.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Prepare examples of how you've led teams or mentored colleagues in the past. Highlight your experience in managing multiple projects and how you prioritised tasks effectively to meet deadlines.
✨Communicate Clearly
Excellent communication is key in this position. Practice explaining complex technical issues in simple terms. Think about how you've engaged with stakeholders in previous roles and be ready to share those experiences during the interview.
✨Research the Organisation
Familiarise yourself with Healthcare Improvement Scotland and their digital transformation goals. Understanding their mission will help you align your answers with their values and show that you're genuinely interested in contributing to their objectives.
