At a Glance
- Tasks: Lead the Enquiries Team, managing enquiries and ensuring excellent customer service.
- Company: Join a top-rated care provider with a focus on person-centred care.
- Benefits: Enjoy 25 days holiday, a pension scheme, and extensive training opportunities.
- Other info: Be part of a supportive team with recognition and long service awards.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in enquiry handling and exceptional customer service required.
The predicted salary is between 28000 - 28000 € per year.
Healthcare Homes are recruiting for an Enquiries Team Leader to join our Enquiries Team at our central office near Ardleigh, Colchester. Working as a member of the Enquiries team you will be supporting the care home teams with managing enquiries and booking show rounds, liaising with the homes/branches, capturing and qualifying enquiries and ensuring faultless follow up through to admission, taking responsibility for the team.
As a Team Leader you will be responsible for the daily planning of team member deployment to respond to immediate priorities and ensure continuous occupancy improvement. You will ensure the team provides the best possible customer experience for anyone seeking support from Healthcare Homes Group, capturing and qualifying enquiries and ensuring follow ups.
The ideal candidate will have proven experience in enquiry handling and delivering exceptional customer service, experience of working in the care industry and be proficient in compiling and presenting data and information for reporting purposes.
In return we offer a comprehensive benefits package including:
- Company Pension
- 25 days holiday
- Refer a Friend scheme worth up to £1000 per person
- Employee Assistance Programme to support your mental health, financial support, counselling and family wellbeing
- Extensive training courses through our Healthcare Homes Academy
- Blue Light Card offering a number of discounts across retail and hospitality and discounted tickets for theme parks and attractions
- Recognition and Long Service awards
Established in 2005, Healthcare Homes Group has an existing portfolio comprising of 48 residential and nursing homes located across East Anglia and the South of England. We are a Top 20 provider within the care sector and our ethos is to deliver the best person-centred care to all our residents. If you are looking for a new and rewarding role and want to be part of this exciting team then apply or get in touch today.
Enquiries Team Leader in Essex employer: Healthcare Homes Holdings Limited
Healthcare Homes Group is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With comprehensive benefits including a generous pension scheme, extensive training opportunities through our Healthcare Homes Academy, and a focus on delivering person-centred care, we empower our team members to thrive in their roles while making a meaningful impact in the lives of our residents. Join us in Colchester, where you can be part of a Top 20 provider in the care sector and enjoy a rewarding career in a dynamic environment.
Contact Detail:
Healthcare Homes Holdings Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Enquiries Team Leader in Essex
✨Tip Number 1
Get to know the company! Research Healthcare Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in enquiry handling and customer service makes you the perfect fit for the Enquiries Team Leader role. Keep it concise and engaging, so they remember you!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it's really like to work at Healthcare Homes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Enquiries Team Leader in Essex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enquiries Team Leader role. Highlight your experience in enquiry handling and customer service, as these are key for us at Healthcare Homes.
Show Your Passion:Let your enthusiasm for the care industry shine through in your application. We love candidates who are genuinely excited about providing exceptional support and care to our residents.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your points well so we can easily see how you meet the requirements of the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Enquiries Team Leader position.
How to prepare for a job interview at Healthcare Homes Holdings Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Enquiries Team Leader inside out. Familiarise yourself with the responsibilities mentioned in the job description, especially around managing enquiries and ensuring a great customer experience. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Prepare to discuss your previous experience in enquiry handling and customer service. Think of specific examples where you've excelled in these areas, particularly in the care industry. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Leadership Skills
As a Team Leader, you'll need to show that you can manage and motivate a team effectively. Be ready to talk about your leadership style and how you've successfully led teams in the past. Share examples of how you've handled challenges or improved team performance.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if this is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
