At a Glance
- Tasks: Lead a team to manage care enquiries and ensure exceptional customer experiences.
- Company: Join Healthcare Homes, a supportive and caring organisation.
- Benefits: Enjoy 25 days holiday, a pension scheme, and mental health support.
- Other info: Access extensive training and recognition awards in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in enquiry handling and a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
Healthcare Homes are recruiting for a Care Enquiries Team Leader to join our Enquiries Team at our central office near Ardleigh, Colchester. As a member of the Enquiries team, you will support the care home teams with managing enquiries, booking show rounds, liaising with the homes/branches, capturing and qualifying enquiries, and ensuring faultless follow-up through to admission, taking responsibility for the team.
As a Team Leader, you will be responsible for the daily planning of team member deployment to respond to immediate priorities and ensure continuous occupancy improvement. You will ensure the team provides the best possible customer experience for anyone seeking support from Healthcare Homes Group, capturing and qualifying enquiries and ensuring follow-ups.
The ideal candidate will have proven experience in enquiry handling and delivering exceptional customer service, experience of working in the care industry, and be proficient in compiling and presenting data and information for reporting purposes.
Benefits:
- Company Pension
- 25 days holiday
- Refer a Friend scheme worth up to £1000 per person
- Employee Assistance Programme to support your mental health, financial support, counselling and family wellbeing
- Extensive training courses through our Healthcare Homes Academy
- Blue Light Card offering a number of discounts across retail and hospitality and discounted tickets for theme parks and attractions
- Recognition and Long Service awards
Care Enquiries Team Leader in Essex employer: Healthcare Homes Holdings Limited
Healthcare Homes is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a comprehensive benefits package including a generous pension scheme, 25 days of holiday, and extensive training opportunities through our Healthcare Homes Academy, we empower our team members to excel in their roles while enjoying a fulfilling work-life balance in the beautiful setting of Colchester.
Contact Details:
Healthcare Homes Holdings Limited Recruitment Team
