At a Glance
- Tasks: Lead the Enquiries Team, managing enquiries and ensuring excellent customer service.
- Company: Join a top-rated care provider with a commitment to person-centred care.
- Benefits: Enjoy 25 days holiday, a pension scheme, and extensive training opportunities.
- Other info: Be part of a supportive team with recognition and long service awards.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in enquiry handling and exceptional customer service required.
The predicted salary is between 28000 - 28000 £ per year.
Healthcare Homes are recruiting for an Enquiries Team Leader to join our Enquiries Team at our central office near Ardleigh, Colchester. Working as a member of the Enquiries team you will be supporting the care home teams with managing enquiries and booking show rounds, liaising with the homes/branches, capturing and qualifying enquiries and ensuring faultless follow up through to admission, taking responsibility for the team.
As a Team Leader you will be responsible for the daily planning of team member deployment to respond to immediate priorities and ensure continuous occupancy improvement. You will ensure the team provides the best possible customer experience for anyone seeking support from Healthcare Homes Group, capturing and qualifying enquiries and ensuring follow ups.
The ideal candidate will have proven experience in enquiry handling and delivering exceptional customer service, experience of working in the care industry and be proficient in compiling and presenting data and information for reporting purposes.
In return we offer a comprehensive benefits package including:
- Company Pension
- 25 days holiday
- Refer a Friend scheme worth up to £1000 per person
- Employee Assistance Programme to support your mental health, financial support, counselling and family wellbeing
- Extensive training courses through our Healthcare Homes Academy
- Blue Light Card offering a number of discounts across retail and hospitality and discounted tickets for theme parks and attractions
- Recognition and Long Service awards
Established in 2005, Healthcare Homes Group has an existing portfolio comprising of 48 residential and nursing homes located across East Anglia and the South of England. We are a Top 20 provider within the care sector and our ethos is to deliver the best person-centred care to all our residents. If you are looking for a new and rewarding role and want to be part of this exciting team then apply or get in touch today.
Enquiries Team Leader in Colchester employer: Healthcare Homes Holdings Limited
Healthcare Homes Group is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a comprehensive benefits package, including a company pension, extensive training opportunities through our Healthcare Homes Academy, and recognition awards, we ensure our team members feel valued and empowered in their roles. Located in Colchester, you will be part of a Top 20 care provider, dedicated to delivering person-centred care while enjoying a rewarding career in the healthcare sector.
Contact Details:
Healthcare Homes Holdings Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Enquiries Team Leader in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry and let them know you're on the lookout for an Enquiries Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to enquiry handling and customer service. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with potential employers, express your passion for delivering exceptional customer experiences in the care sector. It’ll make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Enquiries Team Leader in Colchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in enquiry handling and customer service. We want to see how your skills align with the Enquiries Team Leader role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion for Care:Since we’re all about delivering exceptional care, let your passion shine through in your application. Share any experiences you have in the care industry and how they’ve shaped your approach to customer service. We love hearing about what drives you!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Healthcare Homes!
How to prepare for a job interview at Healthcare Homes Holdings Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Enquiries Team Leader inside out. Familiarise yourself with the responsibilities mentioned in the job description, especially around managing enquiries and ensuring a great customer experience. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Be ready to discuss your previous experience in enquiry handling and customer service. Prepare specific examples that highlight your skills in these areas, particularly any relevant experience in the care industry. This will demonstrate your capability to lead the team effectively.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the challenges they face, and how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team's success.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. Practising common interview questions can help ease your nerves and ensure you present yourself in the best light during the actual interview.
