Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Customer Service Officer, handling calls and managing customer accounts.
- Company: Healthcare Distribution Direct delivers healthcare products nationwide with a focus on quality service.
- Benefits: Enjoy full training, a supportive team environment, and opportunities for personal growth.
- Why this job: Be part of a passionate team making a real difference in healthcare delivery.
- Qualifications: Strong communication skills, empathy, and the ability to multitask are essential.
- Other info: Work from our Gomersal office and gain valuable experience in customer service.
The predicted salary is between 28800 - 43200 £ per year.
Healthcare Distribution Direct is a nationwide delivery company based in Gomersal, Cleckheaton. We specialize in the delivery, installation, demonstration, and handover of all types of healthcare products and furniture. Due to ever-increasing demands and delivery requests, we are looking to increase the size of our Customer Service Team. We are excited to advertise for a new position for a Customer Service Officer to come and join our ever-expanding and passionate team.
You will be working with customers over the phone throughout the day and will need the ability to manage your workload effectively. Positive thinking skills are essential, as is working both as part of a team and on your own initiative, reporting directly to our Operations Manager. The ideal candidate will be joining our passionate team assisting our clients and team in booking in customer deliveries, engineer callouts, and general enquiries in a timely manner.
Key responsibilities and accountabilities:
- Answering inbound telephone calls.
- Maintain and update customer accounts using our bespoke software.
- Handling of customer and client issues and ensuring the best possible outcome.
- Liaise with customer, engineers, and client to ensure the customer has the best delivery experience.
- Answering customer email enquiries and dealing with them appropriately.
You will be able to demonstrate the following skills:
- Empathy and understanding.
- Strong computer skills.
- Keep a calm and pleasant tone at all times.
- Able to multitask.
- Good telephone manner.
Full training on all products and systems will be provided.
#J-18808-Ljbffr
Customer Service Officer employer: Healthcare Distribution Direct
Contact Detail:
Healthcare Distribution Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with the healthcare products and services that Healthcare Distribution Direct offers. Understanding their offerings will help you engage more effectively with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since you'll be handling customer calls, being able to convey information clearly and maintain a pleasant tone is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your past experiences where you've successfully managed multiple responsibilities at once. This will demonstrate your capability to handle the workload effectively in a busy environment.
✨Tip Number 4
Research common customer service challenges in the healthcare sector. Being aware of potential issues and how to resolve them will not only prepare you for the role but also show your proactive approach to problem-solving during the interview.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Emphasise your ability to handle customer enquiries, manage workloads, and work both independently and as part of a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated empathy, strong computer skills, and a calm telephone manner in previous positions.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Healthcare Distribution Direct
✨Show Your Empathy
As a Customer Service Officer, empathy is key. During the interview, share examples of how you've handled customer issues in the past, demonstrating your ability to understand and relate to their concerns.
✨Demonstrate Your Multitasking Skills
Since the role involves managing multiple tasks, be prepared to discuss how you prioritise and handle various responsibilities simultaneously. You might even want to mention specific tools or techniques you use to stay organised.
✨Exhibit a Calm Demeanour
A calm and pleasant tone is essential in customer service. Practice maintaining a positive attitude while answering common customer queries, as this will showcase your ability to handle pressure effectively.
✨Familiarise Yourself with the Company
Research Healthcare Distribution Direct and understand their services. Being knowledgeable about the company will not only impress the interviewers but also help you tailor your answers to align with their values and mission.
