At a Glance
- Tasks: Support GPs by coordinating care for vulnerable patients and creating personalised Care Plans.
- Company: Join Central London Healthcare, a leading GP Federation dedicated to patient-centred care.
- Benefits: Enjoy a competitive salary, enhanced annual leave, and a supportive work environment.
- Other info: Flexible working options and opportunities for personal development in a dynamic team.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: GCSEs at Grade C or above, excellent communication skills, and a passion for helping others.
The predicted salary is between 31750 - 31750 £ per year.
Employing Entity: Central London Healthcare CiC
Contract: Fixed Term contract for 12 months
Salary: £31,750 per annum
Hours: 37.5 hours per week
Responsible to: Operations Manager
Key Relationships: General Practice, Healthcare LTD, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH).
Who We Are: Central London Healthcare CiC is the GP Federation owned by our 30 General Practices covering the Central London (Westminster) area. The organisation supports 4 Primary Care Networks (PCNs). We operate several NHS contracts on behalf of our PCNs including a Community Dermatology Service; Community Cardiology Service and a Secondary Care Referral Service and an out-of-hospitals provision which is sub-contracted to our 33 General Practices.
How We Work: Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population and practices. We aim to further diversify our income by exploring commercial joint ventures and expanding our research team in the coming years. Our people are our greatest asset. CLH is committed to actively supporting diversity and inclusion and ensuring that all our employees are valued, treated with dignity and respect and enabled and supported to reach their potential. Our employees work flexibly according to the needs of our customers, typically onsite at our practices or hub sites or at our offices near Marylebone/Edgware Road.
Requirements: Care Navigators (CN) will be responsible for supporting GPs through providing care coordination for the most vulnerable and complex patients. This includes being responsible for intelligent tasking and patient referrals, completing Care Plans and delivering targeted public health messages to patients. CNs will work collaboratively with colleagues across health, social care and the third sector to provide patient-centred care. They ensure coordinated and effective delivery of the patient’s Care Plan for those patients identified through risk stratification by the GP. They may also be asked to contribute towards other administrative tasks within the GP Federation.
Main Duties of the Job:
- Use SystmOne to record all patient interactions, using appropriate templates and in accordance with GDPR regulations.
- Maintain up to date and accurate records.
- Effective and timely response to ‘tasks’ assigned to the CN.
- Support patients via Surgery Connect telephony system and email.
- Knowledge and understanding of the local 3rd sector organisations, services and pathways.
- Support patients to develop and review Care Plans in line with a personalised care approach.
- Chair and participate in regular MDTs and ICTs as required.
- Provide coordination and navigation for people and their carers across health and care services.
- Refer onwards to other health, social care and the third sector providers where required.
- Proactively identify when action or additional support is needed.
- Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required.
- Work collaboratively with the Care Navigator team to meet organisation and personal targets.
Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
Criteria:
- GSCE Passes at Grade C or above or equivalent experience.
- An excellent standard of written and verbal English and numeracy.
- Excellent customer service skills.
- Good administrative and organisational skills.
- IT literate.
- Educated to degree level in relevant subject.
- Experience using SystmOne.
- Good knowledge of the Health & Social Care system.
- Flexible and adaptable - able to work according to changing need.
- Commitment to personal development.
- Experience creating Personalised Care & Support Plans.
Benefits:
- Cycle to work scheme.
- Discretionary pay progression.
- Employee Assistance Program (EAP).
- Enhanced annual leave entitlement (27 days full-time, pro-rata for part-time).
- Eye care voucher scheme through partnership with Specsavers.
- Free tea/coffee etc.
- Life Assurance scheme.
- NHS Pension.
- Refer & Earn scheme.
Care Navigator in Westminster employer: Healthcare Central London
Healthcare Central London is an exceptional employer, offering a supportive and collaborative work environment for Care Navigators dedicated to improving patient care. With a strong focus on employee growth, we provide enhanced annual leave, access to an NHS Pension, and various wellness initiatives, ensuring our team members thrive both personally and professionally in the heart of Westminster.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator in Westminster
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Healthcare Central London before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Healthcare Central London. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Healthcare Central London you’re ready to step in and make an immediate impact!
We think you need these skills to ace Care Navigator in Westminster
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Care Navigator at Healthcare Central London, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Healthcare Central London.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Healthcare Central London. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Healthcare Central London
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Healthcare Central London.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
