At a Glance
- Tasks: Support GPs by coordinating care for vulnerable patients and creating personalised Care Plans.
- Company: Join Central London Healthcare, a leading GP provider network focused on patient-centred care.
- Benefits: Enjoy a competitive salary, enhanced annual leave, and a supportive work environment.
- Other info: Flexible working options and opportunities for personal development in a dynamic team.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: GCSEs at Grade C or above, excellent communication skills, and IT literacy required.
The predicted salary is between 31750 - 31750 £ per year.
EMPLOYING ENTITY IS CENTRAL LONDON HEALTHCARE CiC
Contract type: Fixed Term contract until 31 March 2027
Salary: £31,750 per annum
Hours: 37.5 hours per week
Responsible to: Operations Manager
Key Relationships: General Practice, Healthcare LTD, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH).
WHO WE ARE
Central London Healthcare CiC is the GP Federation owned by our 30 General Practices covering the Central London (Westminster) area. The organisation supports 4 Primary Care Networks (PCNs). We operate several NHS contracts on behalf of our PCNs including a Community Dermatology Service; Community Cardiology Service and a Secondary Care Referral Service and an out-of-hospitals provision which is sub-contracted to our 33 General Practices.
HOW WE WORK
Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population and practices. We aim to further diversify our income by exploring commercial joint ventures and expanding our research team in the coming years. Our people are our greatest asset. CLH is committed to actively supporting diversity and inclusion and ensuring that all our employees are valued, treated with dignity and respect and enabled and supported to reach their potential.
Requirements
Care Navigators (CN) will be responsible for supporting GPs through providing care coordination for the most vulnerable and complex patients. This includes being responsible for intelligent tasking and patient referrals, completing Care Plans and delivering targeted public health messages to patients. In addition, CNs will work collaboratively with colleagues across health, social care and the third sector to provide patient-centred care.
Main Duties of the Job
- Use SystmOne to record all patient interactions, using appropriate templates and in accordance with GDPR regulations.
- Maintain up to date and accurate records.
- Support patients via Surgery Connect telephony system and email.
- Support patients to develop and review Care Plans in line with a personalised care approach.
- Chair and participate in regular MDTs and ICTs as required.
- Provide coordination and navigation for people and their carers across health and care services.
- Refer onwards to other health, social care and the third sector providers where required.
- Proactively identify when action or additional support is needed.
- Work collaboratively with the Care Navigator team to meet organisation and personal targets.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
CRITERIA
Education/Training/Qualifications
- GSCE Passes at Grade C or above or equivalent experience
- An excellent standard of written and verbal English and numeracy
- Excellent customer service skills
- Good administrative and organisational skills
- IT literate
- Educated to degree level in relevant subject
Benefits
- Cycle to work scheme
- Discretionary pay progression
- Employee Assistance Program (EAP)
- Enhanced annual leave entitlement (27 days full-time, pro-rata for part-time)
- Eye care voucher scheme through partnership with Specsavers
- Life Assurance scheme
- NHS Pension
Care Navigator- Fixed Term Contract in London employer: Healthcare Central London
Healthcare Central London is an exceptional employer, offering a supportive and collaborative work environment for Care Navigators dedicated to improving patient care. With a strong focus on employee growth, we provide enhanced annual leave, access to an NHS Pension, and various wellness initiatives, ensuring our team members thrive both personally and professionally in the heart of Westminster.
