At a Glance
- Tasks: Coordinate care for patients, manage referrals, and support health services.
- Company: Join a leading healthcare federation dedicated to community well-being.
- Benefits: Hybrid work model, competitive salary, wellness programmes, and career development opportunities.
- Other info: Flexible hours with opportunities for personal growth and professional training.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26700 - 35600 £ per year.
Salary: £31,792 per annum
Hours: 37.5 hours per week
Responsible to: Team Leader
Work Mode: Hybrid - 4 days in the office and 1 day working from home per week.
Key Relationships:
- 30 General Practices
- 4 PCNs
- WL ICB
- Central London Borough Team
- Westminster City Council
- Bi-Borough (West London)
- Central and North West London NHS Foundation Trust (CNWL)
- Central London Community Healthcare NHS Trust (CLCH)
- One Westminster
- Imperial College Health Partners
BACKGROUND
Healthcare Central London Ltd (HCL) is a federation of 30 General Practices and 4 Primary Care Networks (PCNs) in Westminster caring for more than 275,000 registered patients. We provide Community and Primary Care services to our local residents, in addition to a wide range of staffing, management and administrative support to our member practices. By working closely with our PCNs and other key partners, including the Local Authority and community organisations, we help people to stay well and live healthier lives for longer.
JOB ROLE
Care Coordinators play an important role within a PCN to proactively work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Care Coordinators will be based within our Single Point of Access (SPA) and have the unique opportunity to work across our services on a rotational basis. Our SPA covers the e-Hub, Community Dermatology and Enhanced Cardiology Services. We provide a high-quality service to all our patients and practices and believe in exceptional patient care.
KEY TASKS AND RESPONSIBILITIES
- To provide referral management and appointment booking for community-based services including Dermatology and Cardiology.
- To develop and maintain a knowledge of service pathways and criteria.
- To enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals and interventions.
- Reviewing and processing referrals received from GP Practices.
- Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
- Ensure sufficient phone cover is available for all services and monitor service inboxes during core office hours, responding to any queries professionally.
- Booking of appointments for appropriate referrals.
- Dealing appropriately with any booking or change request calls.
- Maintain records of all activities carried out.
- Provide clinical and non-clinical information in appropriate chronological templates to other services.
- Actively answer telephone calls and deal with queries in a sensitive and timely way.
- Monitor and action tasks within SystmOne.
- Provide support with crosschecks and service reports.
- Actively call patients to resolve relevant admin requests.
- Maintain and develop effective communication across the team.
- Proactively engage in development of the eHub.
- Any other administrative tasks as required.
PERSON SPECIFICATION
Skills and Knowledge:
- Computer literate, able to use email, the internet and web searches as standard applications and databases.
- Excellent communication skills, both verbal and written.
- Numerate and literate, able to supply reports as required.
- Good knowledge of primary care and local services.
- Knowledge of personalisation and public health agendas.
- Multi-tasking utilising IT (SystmOne), email, telephone systems & having excellent attention to detail.
Experience:
- At least 1 year’s experience of working in a customer service orientated environment.
- Experience of working in Primary Care.
- Excellent SystmOne skills.
Personal Attributes:
- Mature outlook, with a willingness to learn and work as part of a team as well autonomously.
- Solution focused and able to work to service specifications and targets.
- Ability to deal with challenging and vulnerable people.
- Tactful and diplomatic, able to build rapport with people from a wide range of backgrounds.
- Works in a systemised, process-driven way.
Care Coordinators will be contactable by phone and email during the core opening hours of the services, which are 8.00am to 6.30pm. There may also be a requirement to work some of your contracted hours at the weekend.
KEY WORKING RELATIONSHIPS
The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders.
Care Coordinator (Community Services) in City of London employer: Healthcare Central London
Healthcare Central London Ltd (HCL) is an exceptional employer that prioritises employee well-being and professional growth within a supportive and collaborative work culture. With a hybrid working model, competitive salary, and comprehensive benefits including a cycle to work scheme and Employee Assistance Program, HCL fosters an environment where Care Coordinators can thrive while making a meaningful impact on the health of the community they serve in Central London.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator (Community Services) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work with community services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to community care and think of examples from your experience that align with their compassionate and accountable ethos.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating how your skills in customer service and coordination can benefit their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles tailored to your skills in community services.
We think you need these skills to ace Care Coordinator (Community Services) in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Care Coordinator role. Highlight your customer service experience and any relevant knowledge of primary care services. We want to see how you can contribute to our compassionate and accountable team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about community services and how your background aligns with our values. Be genuine and let us know what makes you a great fit for the role.
Showcase Your Communication Skills:As a Care Coordinator, communication is key! In your application, demonstrate your verbal and written communication skills. Whether it's through your CV or cover letter, make sure we can see your ability to engage with diverse stakeholders effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Healthcare Central London
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the role of a Care Coordinator and the specific services provided by the organisation. Familiarise yourself with terms like 'Primary Care Networks' and 'SystmOne', as well as the key relationships mentioned in the job description.
✨Showcase Your Communication Skills
As a Care Coordinator, you'll need to communicate effectively with various stakeholders. Prepare examples from your past experiences where you've successfully navigated challenging conversations or built rapport with diverse individuals. This will demonstrate your ability to handle sensitive situations.
✨Demonstrate Compassion and Accountability
The company values compassion and accountability, so be ready to discuss how you've embodied these traits in your previous roles. Share specific instances where you listened to others, took responsibility for your actions, and worked towards achieving high-quality outcomes.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
