Care Navigator at Healthcare Central London

• Care Navigator
• Healthcare Central London, Westminster, ENG, GB.

Full time on site.

Fixed Term contract for 12 months.

Responsible to: Operations Manager.

Job Overview

In Healthcare Central London (Ci C), a GP Federation covering 30 General Practices in Central London, we are seeking a Care Navigator to support GPs in providing care coordination for vulnerable and complex patients.

Key Responsibilities

• Support patients to develop and review Care Plans in line with a personalised care approach.
• Provide intelligent tasking and patient referrals, completing Care Plans and delivering targeted public health messages.
• Serve as primary point of contact via telephone, Surgery Connect telephony system and email.
• Use Systm One to record all patient interactions, maintain accurate records, and comply with GDPR.
• Participate in Regular MDTs and ICTs, chairing where required.
• Coordinate and navigate patients and carers across health and social care services.
• Refer patients to third‑sector providers and identify unaddressed needs.
• Identify potential safety concerns, inform relevant professionals.
• Work collaboratively with the Care Navigator team to achieve organisation and personal targets.
• Support the Complex Case Management service and contribute to administrative tasks within the GP Federation.

Qualifications & Experience

• GSCE Passes at Grade C or above or equivalent experience.
• Excellent written and verbal English, numeracy and keyboard skills.
• Strong customer service, administrative and organisational skills.
• IT literate; experience using Systm One.
• Knowledge of Medical Terminology and the Health & Social Care system.
• Strategic understanding of NHS Primary Care services.
• Practical knowledge of healthcare improvement methods and practices.
• Flexible and adaptable, able to work across changing needs.
• Commitment to personal development and use of own judgement, resourcefulness, and local knowledge.
• Experience creating Personalised Care & Support Plans; coaching approach.
• Gauge decisions according to situation and adhere to PCN policies.
• Availability to cover annual leave and sickness.
• Key Relationships
• General Practice, Healthcare LTD, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH).
• Equality and Diversity

The post‑holder will support the equality, diversity and rights of patients, carers and colleagues, ensuring practices are inclusive, respectful and compliant with current legislation.

Benefits

• Enhanced annual leave (27 days full‑time, pro‑rata part‑time).
• Modern office, NHS Pension, Refer & Earn scheme.
• Eye care voucher through Specsavers.
• Employee Assistance Program (EAP).
• Discretionary pay progression.
• Cycle to work scheme.
• Free tea/coffee.
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