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- Tasks: Provide top-notch admin support in a dynamic healthcare environment.
- Company: Join Healthcare Central London, a leading provider in community health.
- Benefits: Gain valuable experience, training, and potential career progression.
- Other info: Enjoy a supportive team culture with opportunities for growth.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Previous office experience and strong organisational skills are a must.
The predicted salary is between 36000 - 60000 £ per year.
The Business Support Officer will provide high-quality administrative and organisational support to Healthcare Central London (HCL), with a particular focus on supporting Primary Care Networks (PCNs) and corporate functions. Working closely with the Executive Assistant and wider teams, the post holder will support the smooth day-to-day running of the office, coordination of meetings, communications, and stakeholder engagement. This role is well suited to someone looking to develop a career in business or office administration within a fast-paced healthcare environment, offering exposure to senior leaders, PCN activity, and the wider NHS system.
Role Requirements And Responsibilities
- General Office and Administrative Support
- Provide day-to-day administrative support to ensure the efficient running of the office
- Manage shared email inboxes, responding to queries professionally and signposting as appropriate
- Answer and redirect phone calls and voicemails in a timely manner
- Maintain electronic filing systems, shared folders, and accurate records
- Prepare documents, letters, agendas, presentations, and basic reports
- Order office supplies, maintain stock levels, and support general office housekeeping
- Ensure adherence to organisational policies, data protection, and confidentiality requirements
- Executive Assistant & Senior Leadership Support
- Provide direct administrative support to the Executive Assistant and senior staff
- Support diary coordination, scheduling meetings, and sending calendar invitations
- Prepare and circulate meeting papers and packs
- Attend meetings and take accurate, clear, and timely minutes (essential)
- Produce action logs and follow up on actions where required
- Coordinate meeting logistics, including room bookings and virtual meeting set-up
- Support the organisation of corporate events, conferences, and engagement sessions
- PCN and Corporate Team Support
- Provide administrative support for PCN-related activities, projects, and programmes
- Liaise with GP practices, internal teams, and external stakeholders including NHS and local authority partners
- Support coordination of services, audits, and compliance processes as required
- Assist with maintaining databases and information systems
- Support data collection, surveys, and the collation of results for reporting purposes
- Assist with ad-hoc projects to support service delivery and operational improvement
- Communications and Engagement
- Support internal and external communications relating to PCNs and corporate activity
- Assist with drafting, formatting, and distributing emails, newsletters, and updates
- Maintain contact lists and distribution groups
- Support updates to internal and external communication platforms, including intranet and website content (training provided)
- Coordinate and support the production of regular organisational communications
Requirements Qualifications and Experience
- Previous experience in an office or administrative role
- Ability to take accurate, well-structured meeting minutes
- Strong organisational skills with excellent attention to detail
- Clear written and verbal communication skills
- Ability to manage multiple tasks and prioritise workload effectively
- Proficient in Microsoft Outlook, Word, and Excel
- Professional, polite, and helpful approach
- Reliable, punctual, and able to work independently or as part of a team
- Discreet and able to handle confidential information appropriately
- Willingness to learn and take direction
Desirable
- Experience working with multiple stakeholders
- Experience within a healthcare, NHS, or PCN environment
- Familiarity with Microsoft Teams or similar collaboration platforms
- Knowledge of office systems, databases, or healthcare-related IT systems
Skills And Attributes
- Proactive and eager to develop new skills
- Comfortable working in a busy, fast-paced environment
- Good judgement when prioritising tasks or escalating issues
- Strong interpersonal skills and ability to build effective working relationships
Development Opportunities
- On-the-job training and mentoring from the Executive Assistant and wider team
- Exposure to senior leadership, PCN activity, and system-wide meetings
- Opportunities to develop skills in healthcare administration, communications, and operations
- Potential progression into more senior administrative or business support roles
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.
Business Support Officer employer: Healthcare Central London
Contact Detail:
Healthcare Central London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those connected to PCNs or NHS. Attend local events or webinars to make connections and show your enthusiasm for the role.
✨Tip Number 2
Prepare for interviews by researching HCL and understanding their values. Think about how your skills align with their mission to transform health and wellbeing in communities. Be ready to share examples of your organisational skills!
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with various stakeholders, being clear and concise is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at HCL.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Officer role. Highlight your relevant experience in office administration and any specific skills that match the job description, like managing emails or taking meeting minutes.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your clear written and verbal communication skills in your application. Use examples from your past experiences where you effectively communicated with stakeholders or managed correspondence.
Highlight Your Organisational Skills: The Business Support Officer position requires strong organisational abilities. In your application, mention any experience you have with managing multiple tasks, maintaining records, or coordinating meetings to show that you can handle the demands of the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role promptly!
How to prepare for a job interview at Healthcare Central London
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Business Support Officer role. Familiarise yourself with the key responsibilities and how they align with the organisation's goals. This will help you articulate how your skills and experiences can contribute to their mission.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained attention to detail in a busy environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Think of specific instances where you had to coordinate meetings, manage communications, or support senior staff, and be prepared to explain your thought process and actions.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked to take minutes during the interview, so be ready to demonstrate your ability to capture important information accurately and efficiently.