At a Glance
- Tasks: Provide top-notch admin support in a dynamic healthcare environment.
- Company: Join Healthcare Central London, a leading provider in community health.
- Benefits: Gain valuable experience, training, and potential career progression.
- Other info: Enjoy a supportive team culture with opportunities for growth.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Previous office experience and strong organisational skills are a must.
The predicted salary is between 36000 - 60000 £ per year.
The Business Support Officer will provide high-quality administrative and organisational support to Healthcare Central London (HCL), with a particular focus on supporting Primary Care Networks (PCNs) and corporate functions. Working closely with the Executive Assistant and wider teams, the post holder will support the smooth day-to-day running of the office, coordination of meetings, communications, and stakeholder engagement. This role is well suited to someone looking to develop a career in business or office administration within a fast-paced healthcare environment, offering exposure to senior leaders, PCN activity, and the wider NHS system.
Role Requirements And Responsibilities
- General Office and Administrative Support
- Provide day-to-day administrative support to ensure the efficient running of the office
- Manage shared email inboxes, responding to queries professionally and signposting as appropriate
- Answer and redirect phone calls and voicemails in a timely manner
- Maintain electronic filing systems, shared folders, and accurate records
- Prepare documents, letters, agendas, presentations, and basic reports
- Order office supplies, maintain stock levels, and support general office housekeeping
- Ensure adherence to organisational policies, data protection, and confidentiality requirements
- Executive Assistant & Senior Leadership Support
- Provide direct administrative support to the Executive Assistant and senior staff
- Support diary coordination, scheduling meetings, and sending calendar invitations
- Prepare and circulate meeting papers and packs
- Attend meetings and take accurate, clear, and timely minutes (essential)
- Produce action logs and follow up on actions where required
- Coordinate meeting logistics, including room bookings and virtual meeting set-up
- Support the organisation of corporate events, conferences, and engagement sessions
- PCN and Corporate Team Support
- Provide administrative support for PCN-related activities, projects, and programmes
- Liaise with GP practices, internal teams, and external stakeholders including NHS and local authority partners
- Support coordination of services, audits, and compliance processes as required
- Assist with maintaining databases and information systems
- Support data collection, surveys, and the collation of results for reporting purposes
- Assist with ad-hoc projects to support service delivery and operational improvement
- Communications and Engagement
- Support internal and external communications relating to PCNs and corporate activity
- Assist with drafting, formatting, and distributing emails, newsletters, and updates
- Maintain contact lists and distribution groups
- Support updates to internal and external communication platforms, including intranet and website content (training provided)
- Coordinate and support the production of regular organisational communications
Requirements Qualifications and Experience
- Previous experience in an office or administrative role
- Ability to take accurate, well-structured meeting minutes
- Strong organisational skills with excellent attention to detail
- Clear written and verbal communication skills
- Ability to manage multiple tasks and prioritise workload effectively
- Proficient in Microsoft Outlook, Word, and Excel
- Professional, polite, and helpful approach
- Reliable, punctual, and able to work independently or as part of a team
- Discreet and able to handle confidential information appropriately
- Willingness to learn and take direction
Desirable
- Experience working with multiple stakeholders
- Experience within a healthcare, NHS, or PCN environment
- Familiarity with Microsoft Teams or similar collaboration platforms
- Knowledge of office systems, databases, or healthcare-related IT systems
Skills And Attributes
- Proactive and eager to develop new skills
- Comfortable working in a busy, fast-paced environment
- Good judgement when prioritising tasks or escalating issues
- Strong interpersonal skills and ability to build effective working relationships
Development Opportunities
- On-the-job training and mentoring from the Executive Assistant and wider team
- Exposure to senior leadership, PCN activity, and system-wide meetings
- Opportunities to develop skills in healthcare administration, communications, and operations
- Potential progression into more senior administrative or business support roles
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.
Business Support Officer employer: Healthcare Central London
Healthcare Central London is an exceptional employer, offering a supportive and collaborative work environment for Care Navigators dedicated to improving patient care. With a strong focus on employee growth, we provide enhanced annual leave, access to an NHS Pension, and various wellness initiatives, ensuring our team members thrive both personally and professionally in the heart of Westminster.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Healthcare Central London.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Healthcare Central London.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Healthcare Central London, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Healthcare Central London.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Healthcare Central London.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Healthcare Central London. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Healthcare Central London. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Healthcare Central London
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Healthcare Central London’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
