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For Companies At a Glance
- Tasks: Enhance customer satisfaction and drive brand loyalty through strategic marketing initiatives.
- Company: Join Novartis, a leader in reimagining medicine to improve lives globally.
- Benefits: Enjoy competitive salary, annual bonus, flexible working, and 25 days annual leave.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: Proven experience in project management and digital marketing within the healthcare sector.
- Other info: This role is hybrid based in London; relocation support is not available.
The predicted salary is between 43200 - 72000 £ per year.
Job Description Summary
#LI-Hybrid
Location: London (The Westworks)
Relocation Support: This role is based in London (The Westworks). Novartis is unable to offer relocation support: please only apply if accessible.
About the Role
As a Customer Experience Manager, you will play a pivotal role in enhancing customer satisfaction and driving brand loyalty. Your efforts will directly impact how customers perceive and interact with our brand, ensuring they have a seamless and positive experience at every touchpoint. By leading the development of promotional activities and collaborating with cross-functional teams, you will help shape the future of our customer engagement strategies. This is an exciting opportunity to make a significant difference in the lives of our customers and contribute to the growth of our brand.
Job Description
Key Responsibilities
- Prepare content for Integrated Brand Teams and Launch Teams to ensure cohesive brand messaging.
- Execute, monitor, and analyze agreed tactical plans to ensure brand growth.
- Lead the development of promotional activities in line with internal SOPs and Code of Conduct guidelines.
- Monitor and control brand budgets, forecasts, and expenses to evaluate cost effectiveness and results.
- Identify market insights and opportunities through customer interactions.
- Execute central and regional marketing activities to support brand objectives.
- Monitor product performance and external environment, taking corrective actions as needed.
- Collaborate with Marketing and Medical teams to maximize activities and identify specific needs for each patient segment within the assigned territory.
Essential Requirements
- Proven cross-cultural experience to effectively manage diverse teams and customer interactions.
- Strong project management skills to oversee and execute marketing initiatives.
- Expertise in operations management and execution to ensure smooth implementation of strategies.
- Excellent agility and adaptability to respond to changing market conditions and customer needs.
- Proficiency in digital marketing to enhance brand presence and customer engagement.
- In-depth understanding of the healthcare sector to align marketing strategies with industry standards.
Desirable Requirements
- Strong influencing skills to effectively drive marketing strategies and initiatives.
- Experience in stakeholder management to build and maintain strategic partnerships.
Commitment to Diversity:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Why Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here:
You’ll receive:
Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, 25 days annual leave, Flexible working arrangements, subsidized dining facilities, Employee recognition scheme, learning and development opportunities.
Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:
Skills Desired
Agility, Asset Management, Commercial Excellence, Cross-Functional Collaboration, Customer Orientation, Digital Marketing, Healthcare Sector Understanding, Influencing Skills, Marketing Strategy, Negotiation Skills, Operational Excellence, Priority Disease Areas Expertise, Product Lifecycle Management (PLM), Product Marketing, Product Strategy, Stakeholder Engagement, Stakeholder Management, Strategic Partnerships #J-18808-Ljbffr
Customer Experience Manager employer: Healthcare Businesswomen's Association
Contact Detail:
Healthcare Businesswomen's Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the healthcare sector and current market trends. Understanding the nuances of this industry will not only help you in interviews but also demonstrate your commitment to aligning marketing strategies with industry standards.
✨Tip Number 2
Showcase your project management skills by preparing examples of successful marketing initiatives you've led. Be ready to discuss how you executed these projects, monitored their performance, and adapted to any challenges that arose.
✨Tip Number 3
Highlight your experience in cross-functional collaboration. Be prepared to share specific instances where you worked with diverse teams, particularly in marketing and medical fields, to achieve common goals.
✨Tip Number 4
Demonstrate your digital marketing proficiency by discussing tools and strategies you've used to enhance brand presence. This is crucial for a role focused on customer engagement and brand loyalty.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience management, project management, and digital marketing. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing customer satisfaction and brand loyalty. Mention specific examples of how you've successfully managed customer interactions or marketing initiatives in the past.
Highlight Cross-Cultural Experience: Since the role requires proven cross-cultural experience, be sure to include any relevant experiences where you effectively managed diverse teams or interacted with customers from different backgrounds.
Showcase Your Agility: Demonstrate your agility and adaptability by providing examples of how you've responded to changing market conditions or customer needs in previous roles. This will show that you can thrive in a dynamic environment.
How to prepare for a job interview at Healthcare Businesswomen's Association
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Experience Manager. Familiarise yourself with how this role impacts customer satisfaction and brand loyalty, as well as the specific tasks mentioned in the job description.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences that demonstrate your project management abilities. Highlight how you've successfully executed marketing initiatives and managed budgets, as these are crucial for the role.
✨Demonstrate Cross-Cultural Competence
Since the role requires managing diverse teams and customer interactions, be ready to discuss your experience working in cross-cultural environments. Share specific instances where you adapted your approach to meet the needs of different customer segments.
✨Prepare for Digital Marketing Questions
Given the emphasis on digital marketing in the job description, brush up on your knowledge of digital strategies. Be prepared to discuss how you've used digital tools to enhance customer engagement and brand presence in previous roles.
