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- Tasks: Install, maintain, and repair critical care and imaging equipment across the UK.
- Company: Join Healthcare 21 Group, a leader in medical technology and innovation.
- Benefits: Enjoy flexible working, lunch allowance, and a supportive training academy.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: HNC/HND in engineering or relevant experience; 3+ years in field service preferred.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to - Service Manager
Healthcare 21 Group is a leading supplier of medical, diagnostic and critical care equipment across the UK and Ireland. Through its specialist divisions, including Xograph Healthcare and Aquilant Medical, the Group supports hospitals and clinics with life‑support technologies, imaging systems and associated clinical solutions. This role combines responsibility for critical care equipment, including ventilators, respiratory and patient support systems; with imaging technologies such as C‑arms, mobile X‑ray and digital platforms. Working nationally, you will carry out installation, preventative maintenance, calibration and repair activities to ensure equipment performance, compliance and uptime in both critical care and radiology environments. The role requires a professional, proactive approach, strong technical capability and the ability to operate confidently in clinically sensitive settings. Full manufacturer and group training will be provided.
Key Responsibilities And Activities
- Carry out on-site preventative maintenance, repair, calibration and installation across HC21 critical care and imaging systems
- Support life‑support equipment including ventilators and respiratory systems
- Service imaging systems including mobile X‑ray and C‑arms
- Ensure compliance with manufacturer guidelines, IRR17 where applicable and company procedures
- Respond promptly to breakdowns to minimise clinical disruption
- Provide first‑line remote diagnostics and technical support where required
Technical Standards & Documentation
- Complete service reports, calibration records and regulatory documentation accurately and on time
- Record all activities using approved digital platforms
- Maintain controlled spare parts stock and specialist tools
- Ensure compliance with electrical safety, radiation regulations and infection control standards
- Support audit, quality and service KPI processes
Customer Service
- Represent Healthcare 21 Group professionally at all times
- Build effective relationships with biomedical teams, radiology departments and critical care clinicians
- Communicate clearly, manage expectations and keep customers informed
- Work collaboratively with service support and operational teams to meet SLA commitments
Flexible Working
- Support changing service demands, including occasional overnight stays and varied working hours
- Participate in on‑call or escalation rotas where required
- Attend UK or overseas manufacturer training as required
- Work from home when completing administrative or remote support duties
Essential & Key Competencies
- Strong diagnostic capability across electrical, electronic and software‑controlled medical systems
- Understanding of critical care and imaging equipment principles
- Ability to work independently in high‑pressure clinical environments
- Customer‑focused, organised and solutions‑driven
- Professional, adaptable and resilient
Key Personal Requirements
- HNC/HND or equivalent in electronics, electrical engineering, biomedical engineering or relevant experience
- 3+ years’ field service experience within medical equipment preferred
- Competent IT user with experience of digital service platforms
- National travel across the UK and occasionally Ireland
- Full UK driving licence
- DBS clearance (or ability to obtain)
- 40 hours per week, Monday to Friday, with flexibility aligned to service need
What are some of the benefits of working at Healthcare 21?
- Lunch allowance
- Company vehicle
- HC21 training academy
- Savings & Cycle Schemes
- Remote/Flexible Working
- Salary and bonus structures
- Sustainable business strategy
- Employee Assistance Programme
- Pension, life assurance & income protection
- Long service awards & employee of the month
- Employee events & initiatives all throughout the year
- Enhanced sick pay scheme that increases with service
- Enhanced annual and life leave that increases with service
We are proud to be an equal opportunity employer. At Healthcare 21 we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. We also know the confidence gap can often get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!
Field Service Engineer (London) employer: Healthcare 21 UK
Contact Detail:
Healthcare 21 UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (London)
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and engineering sectors on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to field service engineering. Think about your past experiences with critical care equipment and how you’ve handled challenges. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your technical skills! Create a portfolio that highlights your experience with medical equipment, including any projects or repairs you've completed. This can really set you apart from other candidates and give employers a glimpse of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. So go ahead, hit that apply button and let’s get the conversation started!
We think you need these skills to ace Field Service Engineer (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with medical equipment, especially in critical care and imaging systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Healthcare 21 Group and how your background makes you a great fit. Keep it professional but let your personality show through.
Showcase Your Technical Skills: Since this role requires strong technical capability, be sure to mention any relevant qualifications or experiences. We love candidates who can demonstrate their diagnostic skills and understanding of medical systems clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Healthcare 21!
How to prepare for a job interview at Healthcare 21 UK
✨Know Your Tech
Make sure you brush up on your knowledge of critical care and imaging equipment. Be ready to discuss specific technologies like ventilators and mobile X-ray systems, as well as any relevant experience you have with them. This will show that you're not just a candidate, but someone who understands the field.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in high-pressure environments. Think about times when you had to diagnose problems quickly or manage customer expectations during a breakdown. This will demonstrate your ability to think on your feet and provide excellent service.
✨Communicate Clearly
Since you'll be working closely with clinical teams, practice explaining complex technical concepts in simple terms. During the interview, focus on how you can build effective relationships with biomedical teams and clinicians, as communication is key in this role.
✨Be Ready for Flexibility
The job requires adaptability, so be prepared to discuss your willingness to work varied hours or travel. Share any past experiences where you’ve successfully managed changing demands or worked outside of standard hours, showing that you’re committed to meeting service needs.