At a Glance
- Tasks: Install, maintain, and repair critical care and imaging equipment across the UK.
- Company: Join Healthcare 21 Group, a leader in medical technology and innovation.
- Benefits: Enjoy flexible working, training opportunities, and a supportive work environment.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: HNC/HND in engineering or relevant experience; 3+ years in field service preferred.
The predicted salary is between 31500 - 38500 £ per year.
Healthcare 21 Group is a leading supplier of medical, diagnostic and critical care equipment across the UK and Ireland. Through its specialist divisions, including Xograph Healthcare and Aquilant Medical, the Group supports hospitals and clinics with life-support technologies, imaging systems and associated clinical solutions.
This role combines responsibility for critical care equipment, including ventilators, respiratory and patient support systems; with imaging technologies such as C-arms, mobile X-ray and digital platforms. Working nationally, you will carry out installation, preventative maintenance, calibration and repair activities to ensure equipment performance, compliance and uptime in both critical care and radiology environments. The role requires a professional, proactive approach, strong technical capability and the ability to operate confidently in clinically sensitive settings. Full manufacturer and group training will be provided.
Key responsibilities and activities- Carry out on-site preventative maintenance, repair, calibration and installation across HC21 critical care and imaging systems.
- Support life-support equipment including ventilators and respiratory systems.
- Service imaging systems including mobile X-ray and C-arms.
- Ensure compliance with manufacturer guidelines, IRR17 where applicable and company procedures.
- Respond promptly to breakdowns to minimise clinical disruption.
- Provide first-line remote diagnostics and technical support where required.
- Complete service reports, calibration records and regulatory documentation accurately and on time.
- Record all activities using approved digital platforms.
- Maintain controlled spare parts stock and specialist tools.
- Ensure compliance with electrical safety, radiation regulations and infection control standards.
- Support audit, quality and service KPI processes.
- Represent Healthcare 21 Group professionally at all times.
- Build effective relationships with biomedical teams, radiology departments and critical care clinicians.
- Communicate clearly, manage expectations and keep customers informed.
- Work collaboratively with service support and operational teams to meet SLA commitments.
- Support changing service demands, including occasional overnight stays and varied working hours.
- Participate in on-call or escalation rotas where required.
- Attend UK or overseas manufacturer training as required.
- Work from home when completing administrative or remote support duties.
- Strong diagnostic capability across electrical, electronic and software-controlled medical systems.
- Understanding of critical care and imaging equipment principles.
- Ability to work independently in high-pressure clinical environments.
- Customer-focused, organised and solutions-driven.
- Professional, adaptable and resilient.
- HNC/HND or equivalent in electronics, electrical engineering, biomedical engineering or relevant experience.
- 3+ years’ field service experience within medical equipment preferred.
- Competent IT user with experience of digital service platforms.
- National travel across the UK and occasionally Ireland.
- Full UK driving licence.
- DBS clearance (or ability to obtain).
- 40 hours per week, Monday to Friday, with flexibility aligned to service need.
What are some of the benefits of working at Healthcare 21?
- Lunch allowance.
- Company vehicle.
- HC21 training academy.
- Savings & Cycle Schemes.
- Remote/Flexible Working.
- Salary and bonus structures.
- Sustainable business strategy.
- Employee Assistance Programme.
- Pension, life assurance & income protection.
- Long service awards & employee of the month.
- Employee events & initiatives all throughout the year.
- Enhanced sick pay scheme that increases with service.
- Enhanced annual and life leave that increases with service.
We are proud to be an equal opportunity employer. At Healthcare 21 we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. We also know the confidence gap can often get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!
Field Service Engineer (North West) employer: Healthcare 21 UK
Xograph Healthcare is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the medical imaging sector. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their roles while making a meaningful impact in healthcare. Our remote working model allows for flexibility, enabling you to balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (North West)
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Healthcare 21 UK as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Healthcare 21 UK and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Healthcare 21 UK’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer (North West)
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Healthcare 21 UK, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Healthcare 21 UK, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Healthcare 21 UK.
How to prepare for a job interview at Healthcare 21 UK
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Healthcare 21 UK offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Healthcare 21 UK but also helps you get a feel for whether you’d thrive in that environment.
