At a Glance
- Tasks: Coordinate patient care and support GP practices in delivering high-quality services.
- Company: Join a dynamic team at Redbridge, enhancing local healthcare.
- Benefits: Gain valuable experience, develop skills, and contribute to community health.
- Other info: Exciting opportunity to be part of a growing team focused on quality improvement.
- Why this job: Make a real difference in patients' lives while working with a supportive team.
- Qualifications: Experience in general practice or social care, with strong organisational skills.
The predicted salary is between 36000 - 60000 £ per year.
Job summary
The Care Coordinator provides a patient-centered coordination service, supporting patients to access appropriate health, wellbeing, social and community services. The role involves working collaboratively with clinical and non-clinical teams to identify patient needs, coordinate appropriate support, improve engagement with healthcare and contribute to reducing health inequalities.
The role combines care coordination, patient support, health promotion, community engagement, patient education, outreach, administration, and service development.
A key aspect of the role is identifying gaps in patient support and developing innovative initiatives, educational activities and community-based opportunities that respond to identified health needs and encourage patients to become more engaged in managing their health and wellbeing.
Main duties of the job
1. Works within the primary care team, contributing to leadership of service evaluation and research to promote quality improvement activity.
2. Works with the Practices Patient Participation Group to support communication with the wider patient community.
3. Collaborates with other members of the team, patients and their carers when managing and coordinating care.
4. Uses healthcare technologies to optimise service delivery, patients access, and continuity of care
About us
Havering Marshalls PCN consists of four GP practices in Romford, totaling approximately 50,000 patients
North Street Medical Care, Romford
The New Medical Centre, Heath Park
Western Road Medical Centre, Romford
St. Edwards Medical Centre, Romford
Through the Additional Role Reimbursement Scheme (ARRS) the PCN has expanded traditional GP services by employing individuals to undertake various roles in order to provide more proactive, personalised and integrated care for patients registered at the four practices. Our ARRS team consists of Care Coordinators, Physiotherapists, Dietitian, Pharmacists, Pharmacy Technicians and Social Prescribers, as well as our leadership team which includes two Clinical Directors, PCN Manager, and Digitial & Transformation Lead.
Job description
Job responsibilities
The Care Coordinator responsibilities include but are not limited to the following:
1. Support our network of four GP practices in achieving clinical quality and population health management targets, such as chronic disease management, mental health care, long-term condition reviews, and preventative screening programs. This includes coordinating patient follow-up appointments, providing information and guidance by telephone, and distributing relevant health resources, all via our clinical health records system: EMIS.
2.Plan, organise and facilitate educational group sessions for targeted patient populations, helping to improve health literacy, encourage self-management, and promote proactive wellbeing. Topics include weight management, menopause, men's health and wellbeing, and pre-diabetes.
3.Build and maintain strong relationships with social care providers, community organisations, voluntary sector partners, and local services to strengthen neighbourhood healthcare initiatives and support the delivery of patient wellbeing events.
Conduct proactive telephone assessments with frequent healthcare service users and individuals absent from work due to illness or disability, identifying barriers to recovery and connecting patients with appropriate health, wellbeing, and community support services.
4.Support the delivery of COVID-19 vaccination and Point of Care Testing programmes through stock and inventory management, including receiving deliveries, maintaining accurate records, and assisting practice managers with operational requirements.
5.Provide reception and administrative support, including welcoming and checking in patients attending ARRS services such as Physiotherapy, Dietician, Social Prescribing, and Clinical Pharmacy. Respond to patient enquiries and coordinate follow-up appointments to ensure a positive patient experience and continuity of care.
Person Specification
Experience
Essential
- Must have some experience of working in general practice.
- Must have experience of either working in social care or acute community care
- Experience or understanding of co-ordinating an MDT in a health or social care setting
- Excellent organisational skills
- Excellent communication skills
Qualifications
Essential
- GCSE grade A-C in English & Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Healthbridge Direct
Address
85 Western Road
Romford
RM1 3LS
United Kingdom
Employer's website
Care Coordinator - Marshall PCN in Romford employer: Healthbridge Direct
HealthBridge Direct is an exceptional employer, offering Clinical Pharmacists the opportunity to make a significant impact on patient care within a supportive and collaborative environment. With a strong focus on professional development, employees benefit from mentorship by experienced pharmacists and GPs, ensuring continuous growth in their careers. Located in Redbridge, the organisation fosters a culture of teamwork and innovation, making it an ideal place for those seeking meaningful and rewarding employment in primary care.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator - Marshall PCN in Romford
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Healthbridge Direct for the Care Coordinator - Marshall PCN role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Care Coordinator - Marshall PCN in Romford
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Healthbridge Direct, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Healthbridge Direct, and how you can make a difference!
How to prepare for a job interview at Healthbridge Direct
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Healthbridge Direct.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Healthbridge Direct appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Healthbridge Direct supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
