Employment Type
Full Time, Permanent
Application Start Date
13-10-2026
Application End Date
06-11-2026
Location
Soho, London
Description
HBHR | Client Success Team
We’re looking for a commercially driven and proactive Client Success Manager to join our growing team at HBHR.
This is a client-facing role focused on building strong relationships, maximising client engagement and driving revenue growth through upselling, renewals and new business opportunities.
You’ll manage your own portfolio of clients, ensuring they get the most out of the HBHR platform, whilst identifying opportunities to introduce additional products, features and services.
What you’ll do
- Client Relationship Management: Proactively engage with your portfolio through regular check-ins and business reviews, ensuring clients are happy, engaged and getting maximum value from the platform.
- Upselling & Revenue Growth: Identify and develop opportunities to upsell additional modules, features and package upgrades, managing your own sales pipeline and targets.
- Contract Renewals: Manage upcoming renewals, leading commercial discussions to secure client retention, longer-term commitments and revenue growth.
- Client Retention: Monitor client satisfaction and engagement, identifying potential risks early and taking proactive steps to improve retention.
- CRM Management: Maintain accurate client records, sales opportunities and pipeline activity.
- Product Knowledge: Stay up to date with new HBHR features and developments, proactively communicating relevant opportunities to clients.
- Sales & Lead Re‑engagement: Review historical lost leads and opportunities within our CRM, proactively reaching out to previous prospects to reignite interest, showcase new developments and generate new business opportunities.
About You
We’re looking for someone who is confident, commercially minded and enjoys building relationships whilst identifying opportunities for growth.
You'll ideally have:
- Experience in Client Success, Account Management or a sales-focused role.
- A proactive approach to client engagement and business development.
- Confidence in handling commercial conversations, upselling and negotiating renewals.
- Experience using a CRM.
- Strong communication, relationship-building and organisational skills.
- The ability to manage your own portfolio, pipeline and commercial targets.
What We Offer
- A commercially focused role with genuine ownership of your client portfolio.
- Commission opportunities linked to upselling, revenue growth and successful contract extensions.
- The chance to contribute directly to client retention, business growth and the continued success of HBHR.
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Client Success Manager employer: HealthBoxHR - LIVE
HealthBoxHR - LIVE is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. With a hybrid working model, employees enjoy flexibility while being part of a supportive team dedicated to driving client success through effective onboarding processes. The company fosters strong relationships and provides comprehensive training, ensuring that every team member has the tools they need to excel in their role.
