At a Glance
- Tasks: Manage onboarding for new clients on our Learning Management System and ensure a smooth implementation.
- Company: Join a dynamic team focused on customer success in a hybrid work environment.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous learning and relationship building.
- Why this job: Make a real impact by helping clients succeed from day one with our innovative LMS.
- Qualifications: Strong communication skills and experience in customer onboarding or account management.
The predicted salary is between 30000 - 40000 £ per year.
- Employment Type
- Full Time
- Application Start Date
- 01-07-2026
- Application End Date
- 30-07-2026
- Location
- Ascot
- Work Style
- Hybrid
- Job Title
- LMS Client Onboarding Executive
- Job Summary
We are looking for a proactive and customer-focused LMS Client Onboarding Executive to manage the successful onboarding of new clients onto our Learning Management System (LMS).
You will be responsible for ensuring a smooth implementation process, guiding clients through platform setup, providing training, and building strong relationships to help customers achieve success from day one.
The ideal candidate is an excellent communicator with strong organisational skills, a customer-first mindset, and the ability to manage multiple onboarding projects simultaneously.
Key Responsibilities
- Manage the end-to-end onboarding process for new LMS clients.
- Act as the primary point of contact during implementation.
- Conduct discovery sessions to understand client learning objectives, organisational structure, and training requirements.
- Configure LMS accounts, user roles, permissions, and learning pathways according to client needs.
- Coordinate data imports, including users, courses, and learning records where applicable.
- Deliver virtual onboarding sessions, product demonstrations, and administrator training.
- Collaborate with internal teams including Sales, Customer Success, Technical Support, and Product to ensure successful deployments.
- Monitor onboarding progress and proactively identify potential risks or delays.
- Troubleshoot basic platform issues and elevate technical problems when required.
- Maintain accurate onboarding documentation and customer records.
Skills & Experience
- Excellent verbal and written communication skills.
- Strong project management and organisational abilities.
- Experience in customer onboarding, implementation, account management, or customer success.
- Strong problem‑solving skills and attention to detail.
- Confident delivering online training sessions and presentations.
- Experience using CRM systems and project management tools.
- Ability to manage multiple client projects simultaneously.
- Previous experience working with Learning Management Systems (LMS).
- Knowledge of online learning, e‑learning, or corporate training environments.
- Experience with data migration and system configuration.
- Personal Attributes
- Customer-focused with a passion for delivering exceptional service.
- Friendly, professional, and approachable.
- Self‑motivated with a proactive attitude.
- Adaptable and comfortable working in a fast‑paced environment.
- Strong relationship-building skills.
- Able to work independently and collaboratively.
- Committed to continuous learning and improvement.
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LMS- Client Onboarding Executive in Ascot employer: HealthBoxHR - LIVE
Join our dynamic team in Ascot as an LMS Client Onboarding Executive, where we prioritise a customer-first approach and foster a collaborative work culture. We offer hybrid working options, competitive benefits, and ample opportunities for professional growth, ensuring that you can thrive while helping clients achieve their learning objectives from day one. With a focus on continuous improvement and strong team support, you'll find a rewarding environment that values your contributions and encourages your development.
