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- Tasks: Coordinate care services after hours, manage rotas, and support staff and clients.
- Company: Healthvision UK, a leading homecare provider in London.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong multitasking abilities and excellent communication skills required.
- Other info: Join a dynamic team dedicated to high-quality care and continuous improvement.
The predicted salary is between 11 - 16 £ per hour.
Salary: £13.85 Per Hour
Location: London
Job Type: Full Time, Permanent
SPONSORSHIP REQUESTS WILL NOT BE ACCEPTED.
About us:
Healthvision UK intends to grow significantly over the next few years, whilst at the same time continuing to deliver services of the highest quality which meet our clients' needs. Our 3 year vision is to be the most widely recognised provider of quality homecare in London and across the South East. We actively promote the wishes and choices of Service Users to ensure they receive a personalised service. Healthvision follows the 'outcomes' model of care, where specific goals and desired outcomes are planned with input from the Service User.
About the role:
The Out of Hours Care Coordinator provides essential office support outside of normal business hours, ensuring the general running of the service, in particular ensuring that rota management is maintained at the same level as during office hours. You will manage all issues that arise after hours.
Key Responsibilities:
- Answering and dealing with phone enquiries from staff and clients.
- Rostering last minute cover for sickness or carer unavailability.
- Monitoring arrival and departure times for all carers.
- Identifying issues in the rotas and making necessary amendments to Carefree.
- Keeping accurate logs of any issues and communicating all serious issues to the morning staff.
- Performing various administration tasks assigned by the Office Manager or Coordinator Team Manager.
- Providing support, guidance, directions, and general information to assist carers.
- Notifying clients of any enforced changes.
- Liaising with the On Call Manager regarding important emergencies such as the death of a Service User or missed calls.
- Notifying the Social Services Duty Desk (Out of Hours) of any urgent issues.
- Updating client and carer details and filing information.
- Covering urgent shortfalls in carer assignment when required to maintain service delivery.
Specific hours of operation will be confirmed and are subject to change.
About You:
It is essential that the Out of Hours Coordinator is able to work well under pressure, can effectively multi-task, and can maintain a positive and constructive approach at all times. You will need to be responsive and flexible to the changing needs of our Service Users.
Key Requirements also include:
- Ability to maintain effective working relationships with carers, clients, and the Social Services Duty Desk.
- Commitment to ensuring practices are in accordance with Health and Safety Policy and the Homecare Induction Manual.
- Ensuring confidentiality of client information and compliance with Data Protection Act responsibilities.
- Ability to provide effective informal coaching for carers.
- Responsibility for developing a knowledge of domiciliary care standards.
- Dedication to striving for 'best practice' and the continual monitoring of potential process improvements.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Health Vision is an equal opportunity employer.
Candidates with the experience or relevant job titles of: On Call Coordinator, Care Scheduler, Rota Administrator, Care Booking Administrator, Domiciliary Care Support, or Care Bookings may also be considered.
Out of Hours Care Coordinator employer: Health Vision UK
Contact Detail:
Health Vision UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work at Healthvision UK. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to care coordination. Think about scenarios where you've had to manage multiple tasks under pressure – they love that stuff!
✨Tip Number 3
Show your passion for personalised care during interviews. Share examples of how you've gone above and beyond for clients or colleagues – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for dedicated individuals like you!
We think you need these skills to ace Out of Hours Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Out of Hours Care Coordinator role. Highlight relevant experience and skills that match the job description, like your ability to manage rotas and handle emergencies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing quality homecare and how your background makes you a great fit for our team at Healthvision UK.
Showcase Your Communication Skills: Since you'll be dealing with staff and clients over the phone, it's crucial to demonstrate your communication skills in your application. Use clear and concise language to show us you can handle enquiries effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at Health Vision UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Out of Hours Care Coordinator. Familiarise yourself with rota management, handling emergencies, and the importance of effective communication with both staff and clients. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a carer calling in sick last minute or a client needing urgent assistance. Think through potential scenarios and prepare your responses. This will demonstrate your problem-solving skills and ability to stay calm under pressure, which are crucial for this position.
✨Showcase Your People Skills
As a Care Coordinator, you'll need to build strong relationships with carers and clients. Be ready to share examples from your past experiences where you've successfully communicated or resolved conflicts. Highlighting your interpersonal skills will reassure the interviewers that you can maintain a positive environment even during challenging times.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face during out-of-hours operations, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.