At a Glance
- Tasks: Provide compassionate transport for vulnerable patients to healthcare appointments.
- Company: Join Health Transportation Group UK, a leader in Non-Emergency Patient Transport.
- Benefits: Market-leading pay, sick pay, increased holiday, and fully funded training.
- Other info: Dynamic role with opportunities for growth and a caring workplace culture.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Good communication skills, compassion, and basic IT knowledge required.
The predicted salary is between 31638 - 38668 £ per year.
Exciting opportunities available for Ambulance Care Assistants to join our team in Norwich.
At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.
What Can You Expect?
You would be joining us in the role of Ambulance Care Assistant (ACA), delivering a vital service to our patients. Being an ACA is so much more than just driving. It’s about providing safe, reliable and friendly transport to vulnerable patients who need it the most. It’s a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding.
If you’re someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we’d love to hear from you.
The standard working hours for this role are 40 hours per week, based on a 4 on 4 off shift pattern, with 12-hour shifts worked between 9:00am and 9:00pm, Monday to Sunday.
Summary Of Main Duties Include:
- Patient Transport & Care: Safely drive patients to and from healthcare appointments while providing reassurance, support, and compassionate care throughout their journey.
- Assisting with Mobility: Helping patients with mobility needs, including safe lifting, use of specialist equipment, and transferring patients to and from vehicles or their homes.
- Communication & Compassion: Communicating clearly and kindly with patients, families, and healthcare staff, maintaining dignity, respect, and patient confidentiality at all times.
- Vehicle Checks & Basic Administration: Carrying out daily vehicle checks, keeping all equipment clean and ready in line with Infection Prevention and Control procedures, and ensuring that any incidents and/or journey details are accurately recorded as required.
What’s In It For You?
- Market Leading Pay - with increased rates for agreed overtime
- Contractual Sick Pay - after 12 months service
- Employee Assistance Programme - delivered by the UK’s #1 EAP service- Health Assured
- Increased Holiday Allowance - after years of service
- Refer a Friend Scheme - Earn up to £500 for each friend you bring on board
- Fully Funded Training and Uniform – Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
- Pension Scheme
- Opportunities to Grow and Develop
- Engaging Workplace Culture - with regular company updates and employee of the month
We are Looking for Great People Who:
- Communicate clearly and kindly both in person and in writing
- Are caring and compassionate
- Have good physical fitness for moving and handling patients
- Stay calm under pressure
- Are reliable and punctual
- Have basic IT knowledge
- Follow procedures and protect patient confidentiality
Our Commitment to Safer Recruitment
Patient safety is our priority. To uphold this commitment, we ensure all new team members undergo a thorough onboarding process and are successful in the following checks:
- Enhanced DBS Check (conducted during onboarding if successful)
- Right to Work in the UK
- Full UK Manual Driving Licence
- Satisfactory Employment and Character References
- A Satisfactory Medical Assessment
Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
- Attend mandatory training on Safeguarding children and adults
- Ensure they are familiar with their and the organisation’s requirements under relevant legislation
- Adhere to all relevant national and local policies, procedures, and professional codes
- Report any concerns to the appropriate authority
- Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
Driving: 2 years (preferred)
Caring: 2 years (preferred)
Ambulance Care Assistant in Norwich employer: Health Transportation Group UK Ltd
HTG-UK is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With a focus on operational excellence and resilience, employees are empowered to make impactful decisions while enjoying comprehensive benefits and a supportive environment in a pivotal role that shapes the future of national operations.
Contact Details:
Health Transportation Group UK Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ambulance Care Assistant in Norwich
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Health Transportation Group UK Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Health Transportation Group UK Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Health Transportation Group UK Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Ambulance Care Assistant in Norwich
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Health Transportation Group UK Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Health Transportation Group UK Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Health Transportation Group UK Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Health Transportation Group UK Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Health Transportation Group UK Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Health Transportation Group UK Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
