At a Glance
- Tasks: Coordinate patient transport and ensure smooth discharges at West Suffolk Hospital.
- Company: Join Health Transportation Group UK, a leader in non-emergency patient transport.
- Benefits: Competitive salary, increased holiday, employee assistance, and growth opportunities.
- Other info: Dynamic workplace culture with regular updates and recognition for outstanding employees.
- Why this job: Make a real difference in patients' journeys while working in a supportive team.
- Qualifications: Experience in patient transport, excellent communication, and organisational skills required.
The predicted salary is between 28000 - 28000 £ per year.
Exciting full-time opportunities available for a Patient Transport Liaison Officer to join our team at West Suffolk Hospital in Bury St Edmunds.
Who Are We?
At Health Transportation Group UK, we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.
What Can You Expect?
We are looking for a dedicated individual to join us in the role of Patient Transport Liaison Officer, working 37.5 hours per week at West Suffolk Hospital. You will play a vital role in ensuring smooth patient discharges and excellent transport coordination at hospitals in the region. In this role, you can make a huge difference to patients’ journeys through liaising with other healthcare professionals at different levels, both internally and externally.
Summary Of Main Duties Include:
- Be the go-to patient transport expert on-site in the Discharge Lounge and Transport Office.
- Collaborate with hospital teams to streamline patient flow and prioritise transport needs.
- Carry out risk assessments as required.
- Represent transport interests at daily bed meetings, aligning plans with critical discharge timelines.
- Maintain clear communication between wards, patient flow teams, and transport providers.
- Keep patient records accurate and secure, ensuring smooth transitions and compliance with data protection policies.
- Provide support to patients, families, and care facilities, ensuring everyone is informed and prepared for discharge journeys.
What’s In It For You?
- Competitive salary £28,000 per annum
- Contractual sick pay after 12 months service
- Employee assistance programme delivered by the UK’s #1 EAP service - Health Assured
- Increased holiday allowance for long service
- Refer a friend scheme - Earn up to £500 for each friend you bring on board
- Full training for the role, induction and ongoing mentorship
- Salary sacrifice schemes: Cycle to Work, Electric Car & Holiday buy schemes
- Opportunities to grow and develop
- Engaging Workplace Culture with regular company updates and Employee of the Month
We are Looking for Great People Who:
- Have previous experience within non-emergency patient transport, or a similar industry.
- Are an excellent communicator with the ability to build strong and effective relationships with colleagues at all levels.
- Are proactive and thrive in a fast-paced environment.
- Possess exceptional organisational skills to balance priorities and manage resources effectively.
- Are compassionate professionals dedicated to patient care and confidentiality.
- Are confident with using technology, updating IT systems and handling sensitive patient data.
- Must have a full UK manual driving licence with no more than 6 points.
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
- Enhanced DBS check (Conducted during onboarding if successful)
- Right to work in the UK
- Full UK manual driving licence
- Satisfactory employment and character references
- A satisfactory medical assessment
Successful candidates will also need to successfully complete mandatory training on commencement of employment.
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly - based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
- Attend mandatory training on Safeguarding children and adults
- Ensure they are familiar with their and the organisation’s requirements under relevant legislation
- Adhere to all relevant national and local policies, procedures, and professional codes
- Report any concerns to the appropriate authority
- Maintain professional boundaries as a Person in a Position of Trust (PiPoT)
Patient Transport Liaison Officer in Bury St Edmunds employer: Health Transportation Group UK Ltd
HTG-UK is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With a focus on operational excellence and resilience, employees are empowered to make impactful decisions while enjoying comprehensive benefits and a supportive environment in a pivotal role that shapes the future of national operations.
Contact Details:
Health Transportation Group UK Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Transport Liaison Officer in Bury St Edmunds
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We think you need these skills to ace Patient Transport Liaison Officer in Bury St Edmunds
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Health Transportation Group UK Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Health Transportation Group UK Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Health Transportation Group UK Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Health Transportation Group UK Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Health Transportation Group UK Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Health Transportation Group UK Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
