Head of Operations – Supported Living
Location: North West London (NW10)
Salary: £50,000 – £55,000 per annum
Performance Bonus: £3,000 Bonus upon successful CQC registration
Full‑time, Permanent – Office Based; No Hybrid Working.
THIS ROLE CANNOT OFFER SPONSORSHIP.
Overview
We are seeking an experienced Head of Operations to lead the development and operational management of a growing Supported Living service. You will secure CQC registration, drive quality, and shape the future of our adult care provision.
Key Responsibilities
- Lead the operational development and growth of the Supported Living service.
- Support and oversee the organisation’s CQC registration process.
- Ensure services operate in full compliance with CQC regulations and best practice.
- Develop and implement robust operational systems, policies, and procedures.
- Monitor quality assurance, audits, governance, and compliance.
- Lead, coach, and develop managers and support teams.
- Drive occupancy growth and support business development opportunities.
- Build positive relationships with local authorities, commissioners, healthcare professionals, and external stakeholders.
- Oversee safeguarding, risk management, and service quality.
- Support continuous improvement across all areas of the service.
About You
We’re looking for an operational leader who can work independently and confidently lead a growing Supported Living service.
Essential Requirements
- Previous experience managing Supported Living or Adult Social Care services.
- Experience as a Registered Manager within a CQC‑regulated service.
- Strong knowledge of CQC regulations and quality standards.
- Experience supporting service growth, mobilisation, or business development.
- Excellent leadership, organisational, and communication skills.
- Level 5 Diploma in Leadership for Adult Care (or equivalent), or a Registered Nurse qualification suitable for CQC registration.
- Ability to work independently and lead operational development with minimal supervision.
What We Offer
- Salary of £50,000 – £55,000, depending on experience.
- £3,000 bonus following successful CQC registration.
- Performance‑related bonus structure.
- Opportunity to play a key role in the growth of an ambitious organisation.
- Career progression as the organisation continues to expand.
- Supportive senior leadership team.
- The chance to build and shape a high‑quality Supported Living service from the outset.
Recruitment Process
- Initial telephone conversation.
- Face‑to‑face interview.
- Final interview with the business owner.
The recruitment process is moving quickly; the successful candidate is expected to join as soon as possible.
Apply
If you are an experienced Supported Living leader looking to build, develop, and grow a high‑quality service while making a real impact, we would love to hear from you.
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