Operations Manager – Residential Care Services
Location: Derby (Residential Care Services) Salary up to £42,500. Full-time, Permanent. Working hours: Monday – Friday, 9:00am – 5:00pm.
Role Overview
We are recruiting for an experienced Operations Manager to oversee the day‑to‑day operational management of residential care services. The role plays a key part in ensuring the smooth running of multiple homes through effective staff coordination, financial oversight, facilities management, and regulatory compliance.
Responsibilities
- Provide operational oversight to ensure residential services run efficiently and safely.
- Support Registered Managers with staffing coordination, operational processes, and administrative systems.
- Oversee recruitment processes, including advertising roles, coordinating interviews, and onboarding new staff.
- Ensure safer recruitment standards are maintained, including DBS checks, references, and pre‑employment requirements.
- Maintain accurate staff records including qualifications, training, and compliance documentation.
- Monitor staff attendance, absence tracking, and performance records.
- Support disciplinary processes and maintain appropriate HR documentation.
- Coordinate and track mandatory staff training.
- Assist with preparing and monitoring budgets and operational expenditure.
- Identify opportunities for cost control and improved financial efficiency.
- Oversee facilities management, including maintenance coordination, compliance certifications, and property upkeep.
- Ensure company vehicles are serviced and maintained.
- Maintain secure and compliant records in line with GDPR and regulatory requirements.
- Support operational reporting, audits, and continuous improvement initiatives.
- Assist with resident admissions and discharge documentation processes.
- Support internal communication and collaboration across operational teams.
Qualifications
- Experience in operations management, ideally within residential care, healthcare, or another regulated sector.
- Strong administrative, organisational, and HR coordination skills.
- Experience managing recruitment processes, compliance records, and staff documentation.
- Good understanding of financial processes including budgeting and expenditure monitoring.
- Strong knowledge of safeguarding, GDPR, and regulatory frameworks.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and database systems.
- Excellent communication and leadership skills.
- Ability to work independently while supporting multiple services.
- A proactive approach to problem solving and operational improvement.
Benefits
- Competitive salary depending on experience.
- Monday to Friday, 9am – 5pm working pattern.
- Supportive and inclusive working environment.
- Opportunities for professional development and career progression.
- On-site parking.
- A stable role within a growing residential care organisation.
