Billing Manager

We are seeking a motivated Billing Manager to join a respected independent private clinic in Reading. This is a fantastic opportunity to develop your skills in a supportive, professional environment.

Responsibilities

• The day‑to‑day running of the billing function across the Reading clinic and other Forbury clinics as they expand.
• Line managing the finance team, fostering a collaborative, high‑performing and forward‑thinking culture.
• Working alongside the Clinic Manager and Lead Nurse to ensure all services are billed accurately, efficiently, and in a timely manner.
• Supporting the growth of the organisation by developing and replicating robust billing processes across multiple sites.

Qualifications & Experience

• Minimum 5 years’ experience in billing within the private healthcare sector.
• Strong understanding of private medical insurance processes and self‑pay billing.
• Experience liaising with insurers and understanding tariff structures.
• Proven experience in staff management and team development.
• Excellent interpersonal and organisational skills.
• Ability to work under pressure while maintaining accuracy and attention to detail.
• Proactive mindset with the ability to identify improvements and implement change positively.
• Strong analytical skills with the ability to interpret and utilise data to improve performance.
• Advanced Excel skills and confident use of MS Office and web‑based systems.
• Experience with Semble is desirable but not essential.

Team Working

• Foster a positive, collaborative team culture aligned with company values, particularly teamwork and innovation.
• Encourage open and professional communication between departments to resolve issues effectively.
• Motivate and support team members to achieve individual and departmental targets.
• Recognise and celebrate team achievements and contributions.
• Work closely with clinical and administrative teams to ensure seamless billing processes.
• Support integration of new services and clinic expansions from a billing perspective.

Confidentiality

• Maintain strict patient and commercial confidentiality at all times.
• Ensure compliance with all data protection regulations and company policies.

Specific Tasks

• Management of Staff
• Oversee the efficient day‑to‑day operation of the billing department.
• Line manage the finance team, including inductions, training, performance management, and development.
• Conduct regular 1‑to‑1s, set objectives, and monitor performance.
• Delegate workloads effectively to ensure deadlines and accuracy standards are met.
• Billing Function & Development
• Ensure and contribute to accurate and timely billing for all services, including insured and self‑pay patients.
• Monitor billing workflows to identify inefficiencies and implement improvements.
• Develop and standardise billing processes to support scalability across multiple sites.
• Support the setup and implementation of billing functions in new clinics.
• Responsible for all credit control.
• Finance & Commercial Responsibilities
• Work alongside the Managing Director and Finance Manager to review and improve billing performance.
• Liaise with insurers to negotiate and review tariffs on an annual basis.
• Contribute to financial reporting and performance tracking.
• Practice Organisation
• Collaborate with the Clinic Manager and Lead Nurse to ensure clinical activity is captured and billed correctly.
• Liaise with administrative teams to ensure smooth patient pathways and accurate data capture.
• Support cross‑site consistency in billing processes and standards.
• IT and Systems
• Ensure effective use of systems such as Semble.
• Identify opportunities to improve systems and reporting capabilities.
• Other
• Independently handle billing‑related queries and escalations efficiently and professionally.
• Act as part of the wider management team to support business growth and operational improvements.
• Contribute ideas and strategies to improve efficiency, accuracy, and scalability of the billing function.
• Ensure the billing department operates in line with the company’s vision and values.