At a Glance
- Tasks: Be the friendly face of our Occupational Health team at Heathrow, managing reception and supporting admin tasks.
- Company: Join Health Partners, a leading provider of occupational health and wellbeing solutions in the UK.
- Benefits: Enjoy competitive salary, generous leave, pension scheme, and a supportive work environment.
- Other info: Work-life balance with consistent hours and a modern office near Terminal 3.
- Why this job: Make a real difference in health and wellbeing while working in a dynamic team.
- Qualifications: Strong admin skills, IT proficiency, and excellent customer service experience required.
At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.
We are excited to recruit an experienced, friendly, and professional Receptionist to join the team at London Heathrow Airport in our busy Occupational Health department. Acting as the first point of contact for visitors both face‑to‑face and via telephone, the chosen candidate will play a key role in ensuring the smooth operation of the centre. You will be responsible for managing the reception area, coordinating team diaries, and carrying out various administrative and support duties.
Key Responsibilities:- Acting as the first point of contact for the service, showcasing excellent customer service skills when welcoming people to reception and checking them in for appointments.
- Answering all calls that come into the department and liaising with relevant members of staff.
- Responding or escalating all emails on the Heathrow OH mailbox.
- Booking appointments, invoicing, and closing cases.
- Reviewing cases, chasing updates and gathering information.
- Preparing any GP report requests and chasing updates.
- Preparing any Subject Access Record request ready for OH Manager to check and approve.
- Preparing any MIC packs received from Unum and sending out to client.
- Escalating complex cases, complaints or those that are progressing slowly to relevant colleagues.
- Carrying out general administration duties to support the team.
- Ordering of consumables and Stationery.
- Use of multiple databases and internet systems for recording of statistics.
- Managing clinician diaries and supporting the smooth running of the occupational health department.
- Showcasing a genuine interest in Health and Wellbeing.
The ideal candidate will possess strong administrative skills, with prior experience and excellent IT proficiency, including the use of database systems, Word, Excel, PowerPoint, and Outlook. You should have a minimum of 5 GCSEs and demonstrate great attention to detail, the ability to prioritise a busy schedule, and the capability to work independently. Strong customer service and interpersonal skills are essential, as the role involves regular interaction with clients and health professionals. The ability to communicate effectively at all levels and to maintain discretion when handling confidential medical matters is key. We are looking for someone self‑motivated, flexible, and with a keen interest in health and wellbeing, who enjoys working collaboratively as part of a team.
Why Join Us?Be Part of Something Special: Work within a close‑knit team of 11 enthusiastic and skilled professionals including Consultant OH Physicians, Physiotherapists, OH Advisors, Nurse/Technicians and Reception Team where every day brings new challenges and opportunities. Enjoy working in our modern, well‑equipped office near Terminal 3 at Heathrow Airport. Take advantage of our free staff car park with dedicated staff bus service in addition to convenient Public Transport links.
Consistent Hours: Maintain a structured routine with working hours of 8:00 am to 4:00 pm, giving you a great work‑life balance. This is a full‑time, on‑site position based at London Heathrow Airport, where the chosen candidate will work 37.5 hours per week, Monday to Friday, between the hours of 8am to 4pm.
Location: London Heathrow Airport – D’Albiac House, Occupational Health.The salary for this role is up to £28,860K per annum, depending on experience and qualifications. Heathrow Airport is a real living wage employer.
Company Benefits:We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. Our current benefits package is:
- Competitive annual salary dependent on qualifications and experience.
- Contributory pension scheme up to 6%.
- Life assurance.
- Starting on 25 days annual leave plus bank holidays, increasing with length of service.
- Have a day off for your Birthday (non-contractual benefit).
Receptionist / Administrator employer: Health Partners Group
At Health Partners, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. As a Receptionist at London Heathrow Airport, you will be part of a dedicated team that values collaboration and personal growth, offering competitive salaries, generous annual leave, and a strong focus on health and wellbeing. With convenient transport links and a modern office setting, we ensure our staff enjoy a balanced work-life experience while contributing to meaningful occupational health solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administrator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Health Partners Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Health Partners Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Health Partners Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist / Administrator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Health Partners Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Health Partners Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Health Partners Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Health Partners Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Health Partners Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Health Partners Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
