At a Glance
- Tasks: Provide one-to-one support for disabled staff, ensuring an inclusive work environment.
- Company: A forward-thinking organisation committed to diversity and inclusion.
- Benefits: Competitive salary, pension scheme, 25 days leave, birthday off, and gym discounts.
- Other info: Hybrid working with opportunities for flexible arrangements and career growth.
- Why this job: Make a real difference by supporting disabled individuals in their professional journey.
- Qualifications: Strong communication skills and ability to provide personal support.
The predicted salary is between 24784 - 24784 £ per year.
As a Media Support Worker, you will help disabled staff and contributors work without barriers by providing one‑to‑one human support such as sighted guiding, note‑taking, research assistance and coordinating specialist facilitation services. You will deliver this support at central London offices, on location across the UK and abroad, or remotely, creating an inclusive environment.
Key Responsibilities
- Provide facilitation (human support) for disabled staff across London offices and log support on internal systems.
- Accurately book communication support and other facilitation requests using internal systems to meet KPIs.
- Maintain records, coordinate suppliers, manage referrals, ensure SLAs are adhered to and report non‑compliance or feedback.
- Provide access support and advice primarily to client stakeholders.
- Handle general administrative functions such as completing Access to Work claim forms, supporting team members, maintaining records.
- Book and arrange facilitation support, follow up on cancellations, record reasons, ensure accurate database records.
- Assist with guiding service users with sight loss, providing reading and research support, audio description, note‑taking, software and office equipment use, and support for transport.
Qualifications
- Ability to deliver 1:1 human support, including sighted guiding.
- Highly organised with the ability to self‑motivate and manage a busy, varied workload.
- Strong communication skills to engage with people at all levels.
- Experience working to measurable targets, tight deadlines and with standard apps and systems.
- Ability to learn and use new computer systems.
- Team player able to work unsupervised.
- Commercial and financial awareness, some understanding of government funding mechanisms.
Location: Hybrid in London with requirement to work out of hours or on location in the UK and abroad.
Hours: 37.5 hours per week (Monday to Friday, between 8am and 6pm), with a requirement to work out of hours as needed.
Salary: £24,784.50
Company Benefits
- Competitive annual salary dependent on qualifications and experience.
- Contributory pension scheme up to 6%.
- Life assurance.
- 25 days annual leave plus bank holidays, increasing with length of service.
- Birthday off (non‑contractual benefit).
- Discounted gym membership.
- Cycle to work scheme.
- Health cashback plan.
We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. Diversity and inclusion form an integral part of everything we do. Health Partners are proud to support the needs of employees and we understand everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
Media Support Worker (London) in Leeds employer: Health Partners Group
As a Media Support Worker in London, you will join a forward-thinking organisation that prioritises inclusivity and employee well-being. With a strong commitment to diversity, the company offers competitive salaries, generous leave policies, and opportunities for professional growth, all within a supportive work culture that values individual contributions. The hybrid working model allows for flexibility, ensuring that you can balance your personal and professional life while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Media Support Worker (London) in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Health Partners Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Health Partners Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Media Support Worker (London) in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Health Partners Group:Your cover letter is your chance to shine! Tell us why you want to work at Health Partners Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Health Partners Group!
How to prepare for a job interview at Health Partners Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
