At a Glance
- Tasks: Manage appeals processes, support board members, and ensure timely documentation.
- Company: Dynamic team at Health Partners, committed to diversity and inclusion.
- Benefits: Competitive salary, generous leave, pension scheme, and health cashback plan.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Join a supportive environment where your organisational skills can shine and make a difference.
- Qualifications: Strong IT skills, excellent communication, and experience in customer service required.
The predicted salary is between 50000 - 50000 £ per year.
We’re recruiting an Appeals Coordinator to work in an office‑based position within a small, dynamic team. The role requires strong spreadsheet skills, attention to detail, and the ability to manage processes and support board members.
Responsibilities
- Log and acknowledge new cases, maintaining a work‑in‑progress (WIP) log.
- Assist with scheduling board hearings as instructed by the Team Leader.
- Book board venues to ensure efficient scheduling of hearings.
- Prepare case packs and record/maintain information relating to receipt and dispatch of documentation and storage of records.
- Ensure all parties and board members receive case documentation within the required timeframe.
- Arrange appropriate equipment and arrangements for board hearings.
- Process board reports promptly and proofread to confirm quality before release.
- Liaise with authorities, appellants, board members, internal staff and third parties via telephone, email and letter.
- Work within contractual SLAs and in line with the guidelines of the applicable schemes.
- Escalate complex cases or those progressing slowly to relevant colleagues.
- Provide support with any other administrative tasks required to deliver the contract.
Qualifications & Experience
- Experience in diary or schedule management, excellent verbal and written communication skills, and strong IT proficiency with database systems, Outlook, Word, and Excel are required.
- A background in customer service and a process‑driven mindset are essential.
Hours
Full‑time, 37.5 hours per week, typically between 8 am and 6 pm.
Location
Head office in Uckfield, with a hybrid schedule of three days in the office (Tuesday, Wednesday, Thursday) and two days working from home.
Salary
£24,784.50K per annum.
Benefits
- Contributory pension scheme up to 6%
- Life assurance
- Starting at 25 days annual leave plus bank holidays, increasing with length of service
- Birthday day off (non‑contractual benefit)
- Discounted gym membership
- Health cashback plan
Diversity & Inclusion Statement
Health Partners is a proud member of the Disability Confident employer scheme and is committed to equal opportunities. We welcome applications from all backgrounds and support flexible working arrangements where possible.
Appeals Coordinator (Solihull) in Leeds employer: Health Partners Group
Health Partners is an exceptional employer, offering a supportive and inclusive work environment in Solihull. With a strong focus on employee growth, we provide comprehensive benefits including a contributory pension scheme, generous annual leave, and opportunities for flexible working arrangements. Join our dynamic team where your contributions are valued, and enjoy the unique advantage of a hybrid work schedule that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Appeals Coordinator (Solihull) in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Health Partners Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Health Partners Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Appeals Coordinator (Solihull) in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Health Partners Group:Your cover letter is your chance to shine! Tell us why you want to work at Health Partners Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Health Partners Group!
How to prepare for a job interview at Health Partners Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
