At a Glance
- Tasks: Manage client cases and ensure smooth delivery of occupational health services.
- Company: Join Health Partners, a leading provider of health and wellbeing solutions in the UK.
- Benefits: Enjoy competitive salary, pension scheme, life assurance, and generous annual leave.
- Other info: Hybrid working model with opportunities for growth and a culture of collaboration.
- Why this job: Make a real impact on employee health while developing your skills in a supportive environment.
- Qualifications: Strong communication, IT skills, and ability to manage tasks professionally.
The predicted salary is between 31500 - 38500 £ per year.
At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.
We are seeking a proactive and highly organised Client Associate to join our onsite team in Derby on a permanent, full-time basis. This administrative role involves managing a wide range of cases from start to finish, ensuring the smooth delivery of occupational health services.
Your role will involve liaising with clients, employees, clinicians, and suppliers, as well as managing appointments, coordinating adjustments, and ensuring all recommendations are implemented effectively and efficiently. This is a rewarding and varied role that requires excellent communication, attention to detail, and the ability to work well under pressure. Because of the location of the site, you will need to be able to drive.
What You Will Be Doing
- Co-ordination and maintenance of diaries/appointments for all clinical staff.
- General admin including the uploading of clinical notes and other documentation as required.
- Taking telephone calls and answering emails.
- Meet and greet on site duties.
- Additional administrative duties for clinical staff as and when required.
- Use of multiple databases and internet systems for recording of stats.
- Releasing of medical reports to patients and clients following GDPR guidelines.
- Communicating with GP/Specialists.
- Liaising with various parties to progress cases efficiently and flagging any issues to team leaders.
- Referring patients to third parties for treatment/assessments.
- Working with the Health Surveillance team when required.
What We Are Looking For
We are looking for a self-motivated and detail-oriented individual with excellent communication and interpersonal skills, strong IT proficiency (including Word, Excel, PowerPoint, and Outlook), and the ability to manage tasks with a high level of professionalism. You should have strong organisational abilities, excellent time management, and the capacity to prioritise a varied workload effectively. Good customer service skills and the ability to work both independently and as part of a team are essential. If you are proactive, adaptable, and committed to maintaining high standards, we will love to hear from you.
Hours
37.5 hours per week, Monday to Friday (8am-4pm)
Location
Hybrid to our client site in Derby with one day per week working from home.
Salary
£24,784.50 per annum.
Company Benefits
We value the people who work with us and our rewards package is reviewed regularly to reflect this.
- Competitive annual salary dependent on qualifications and experience
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Have a day off for your birthday
- Discounted gym membership
- Health cashback plan
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you will become part of a dynamic team that is passionate about driving positive change in the workplace and beyond.
If you're ready to make a meaningful impact in the field of health and wellbeing, we will love to hear from you. Together, we can build healthier futures.
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme. Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.
Client Associate - Derby employer: Health Partners Group
Health Partners is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee wellbeing and professional growth. Located at Hinkley Point C, our team enjoys competitive salaries, generous annual leave, and a range of benefits including a contributory pension scheme and health cashback plan. We are committed to fostering a diverse and inclusive environment where every employee can thrive and make a meaningful impact in the field of occupational health.
StudySmarter Expert Advice🤫
We think this is how you could land Client Associate - Derby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Health Partners Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Health Partners Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Associate - Derby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Health Partners Group:Your cover letter is your chance to shine! Tell us why you want to work at Health Partners Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Health Partners Group!
How to prepare for a job interview at Health Partners Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
