At a Glance
- Tasks: Manage client cases, coordinate appointments, and ensure smooth service delivery.
- Company: Join Health Partners, a leading provider of occupational health solutions.
- Benefits: Competitive salary, pension scheme, 25 days leave, and gym discounts.
- Other info: Flexible working arrangements available; join a dynamic team focused on positive change.
- Why this job: Make a real impact on employee wellbeing while working from home.
- Qualifications: GCSE in English and Maths, strong communication skills, and customer service experience.
The predicted salary is between 31500 - 38500 £ per year.
At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.
Role Outline
As a Client Associate, you will play a vital role in managing cases and ensuring the seamless delivery of our services. You will coordinate appointments, liaise with clients, employees, clinicians, and third parties, proofread and release reports, and manage administrative processes such as invoicing and case closures. You will act as a key point of contact to provide essential support and ensure sensitive information is handled securely in line with GDPR and company policies. This role requires excellent organisation, attention to detail, and strong communication skills to support our clients, their employees, and the wider team effectively.
What you'll be doing
- Management of Occupational Health cases including booking appointments, reviewing cases, chasing updates and gathering information, reviewing, proofreading and releasing reports, invoicing, and closing cases.
- Answering phone calls, making outbound calls and replying to emails.
- Using a cloud-based telephony system which records calls for training and quality purposes.
- Working within GDPR and the company's policies to ensure sensitive, personal information is protected as required by law, regulatory bodies, ethics, and best practice.
- Liaising with internal colleagues, clients, their employees, and 3rd parties (including GPs) via telephone, email and letter.
- Working towards our clients' goals and the company's key metrics.
- Displaying the company's CORE values: Caring matters, One team, great Relationships and Excellence all round.
- Escalating complex cases, complaints or those that are progressing slowly to relevant colleagues.
- Co-ordinating and maintaining diaries and appointments for all clinical staff ensuring maximum utilisation.
- Working with a wide variety of specialists and medical professionals, dealing with paperwork and documents, including immunisations & vaccinations.
What we are looking for
- Essential GCSE in English and Maths.
- Excellent verbal and written communication skills.
- Sound knowledge of GDPR regulations.
- Good IT skills to include the use of database systems, telephony and Outlook.
- Able to use own initiative, have a proactive approach and excellent attention to detail.
- Willing to take an active role in one's own development.
- Experience working in customer service with good teamworking skills.
- Able to multitask in a fast-paced, changing environment.
- Trustworthiness and integrity.
Company Benefits
We value the people who work with us and our rewards package is reviewed regularly to reflect this. Our current benefits package includes:
- Competitive annual salary dependent on qualifications and experience.
- Contributory pension scheme up to 6%.
- Life assurance.
- Starting on 25 days annual leave plus bank holidays, increasing with length of service.
- Have a day off for your Birthday (non-contractual benefit).
- Discounted gym membership.
- Health cashback plan.
About Health Partners
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce. We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results.
Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference. At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best.
If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures.
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme. Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you. We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds. Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone regardless of difference.
Client Associate (Maternity Cover) - Home based in London employer: Health Partners Group Ltd
At Health Partners, we are dedicated to creating a supportive and inclusive work environment where our employees can thrive. With a strong focus on professional development, competitive benefits, and a culture of collaboration, we empower our team to make a meaningful impact in the field of occupational health. Located in Plymouth, we offer flexible working arrangements and a commitment to employee well-being, ensuring that you can balance your professional and personal life while contributing to healthier workplaces across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Client Associate (Maternity Cover) - Home based in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Health Partners Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Health Partners Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Associate (Maternity Cover) - Home based in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Health Partners Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Health Partners Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Health Partners Group Ltd!
How to prepare for a job interview at Health Partners Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
