At a Glance
- Tasks: Welcome patients, manage calls, and handle administrative tasks in a busy GP practice.
- Company: Join the friendly team at Health Partners At Violet Melchett in Chelsea.
- Benefits: Gain valuable experience in healthcare while working in a supportive environment.
- Other info: Opportunity for growth in a varied role within a busy practice.
- Why this job: Make a difference in patient care and develop your skills in a dynamic setting.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
We are looking for a hardworking, enthusiastic individual to join our team as a receptionist. Previous experience in General Practice is desirable (but not essential). However, if you do have experience, you may find this role easier if you had been in a patient facing role.
Main duties of the job:
- Meeting and greeting patients
- Answering telephone calls from patients
- Processing repeat prescription requests
- Dealing with queries from patients and other service providers, ie hospitals and pharmacies
- Processing online requests from patients (Patchs)
- Other administrative duties associated with patient care
The successful candidate will have:
- Confident telephone manner
- Excellent communication skills; both written and verbal
- Extensive customer service experience
- Ability to work under pressure
- An empathetic nature
- A positive can-do attitude and willingness to learn
- Work harmoniously with patients and staff
- Be proactive in fostering a positive working environment
General practice experience is preferred but all candidates meeting the essential criteria above will be considered.
About us:
Health Partners At Violet Melchett are looking to expand our friendly team of receptionist/administrators within our busy 10,900 patient GP practice. Alongside traditional GP services we offer a range of community services and activities so your job will be busy and varied. You will be based mainly at our newly refurbished premises just off the Kings Road, Chelsea SW3 but may at times be required to work in our Earls Court site.
Job responsibilities:
- Maintain and monitor the practice appointment system
- Process personal, telephone and online requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Clinically code data on Systm1 where appropriate
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Maintain a clean, tidy, effective working area at all times
- Support all clinical staff with general tasks as requested
- Action incoming emails and correspondence as necessary
- Scan patient related documentation and attach scanned documents to patients healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- As required support the pharmacy team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
Experience:
Experience working in customer service in a busy workplace. General practice or working healthcare.
Qualifications:
GCSE grade A to C in English and Maths.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist employer: Health Partners at Violet Melchett
As a Receptionist at our healthcare practice, you will be part of a supportive and dynamic team dedicated to providing exceptional patient care. We offer a collaborative work culture that values your contributions, along with opportunities for professional growth and development in the healthcare sector. Located in a vibrant community, our practice not only prioritises employee well-being but also fosters a sense of belonging, making it an excellent place to build a meaningful career.
Contact Details:
Health Partners at Violet Melchett Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Health Partners at Violet Melchett. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Health Partners at Violet Melchett before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Health Partners at Violet Melchett:Your cover letter is your chance to shine! Tell us why you want to work at Health Partners at Violet Melchett specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Health Partners at Violet Melchett!
How to prepare for a job interview at Health Partners at Violet Melchett
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
