Digital Business Analyst in Seaton

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!

What the Northumbria Way means for you:

• Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
• Support and connection through a variety of Staff Network groups
• A range of flexible working opportunities
• Generous annual leave and pension scheme
• Access to lease car and home electronics scheme (qualifying criteria applies)
• Opportunities to improve your professional development through our vast training programmes
• Access to savings scheme via salary sacrifice with Northumberland Community Bank

We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family's children. They offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare.

Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It is open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.

We are proud to be one of the country's top performing NHS trusts – rated "outstanding" overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the COVID-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people's lives, such as education, employment and the economy.

Job Overview

The Digital Business Analyst will play a key role in supporting the successful delivery of digital products, services and improvements across Northumbria Healthcare. Working within an Agile, multidisciplinary team, the post holder will analyse how technology can enhance patient experience, streamline clinical and operational processes, and enable new ways of working. This role involves working closely with clinical staff, operational teams and patients to understand current pathways, identify opportunities for digital transformation, and develop clear requirements and user stories for the development team. The post holder will contribute to business case development, benefits realisation, and process mapping activities, ensuring that digital solutions are aligned to Trust priorities and deliver measurable value.

Main duties of the job

• Analyse and evaluate existing business processes to identify opportunities for improvement and digital transformation.
• Understand stakeholder objectives, gather and document business requirements, and identify potential benefits, risks and solution options.
• Produce high-quality analysis outputs including business cases, process maps, requirements documentation and benefits assessments.
• Convert requirements into clear and testable user stories, supporting the development team through delivery and iteration.
• Model current and future workflows using appropriate techniques, ensuring alignment and agreement from subject-matter experts.
• Support Agile project delivery, participating in ceremonies and contributing to backlog refinement.
• Communicate complex technical issues, analysis outputs and risks to stakeholders in a clear and accessible way.
• Support colleagues through knowledge sharing, mentoring and contributing to the continuous improvement of Business Analysis practices.
• Identify risks, issues and impacts associated with changes, escalating appropriately.
• Engage with clinicians, operational teams and patients to ensure digital solutions meet real-world needs.

Working for our organisation

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.

If you want to work in one of the best performing NHS organisations in England, in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients, you can live and breathe in an area that has the cleanest air, cost-effective living, great nightlife and some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare – this is the Northumbria Way!

Detailed job description and main responsibilities

Business Analysis & Process Improvement

• Analyse and evaluate business processes, identifying alternative solutions and assessing feasibility.
• Model "as-is" and "to-be" processes using recognised techniques, resolving stakeholder concerns and achieving consensus.
• Gather and interpret complex, heterogeneous data from multiple sources to support decision-making.
• Create impact assessments for proposed changes, analysing operational, technical and process implications.
• Lead or support the creation of business cases, providing clear evidence, benefits and rationale for digital improvements.

Stakeholder Engagement & Communication

• Build strong working relationships with a wide range of stakeholders including clinical staff, service users, managers and suppliers.
• Communicate complex technical concepts and analytical findings in accessible ways tailored to the audience.
• Facilitate workshops, interviews and discussions to elicit requirements and validate proposed solutions.
• Navigate sensitive or contentious discussions, particularly around competing priorities or service change.

Agile Delivery & Requirements Management

• Work as part of an Agile multidisciplinary team to support the design, development and delivery of digital solutions.
• Convert stakeholder requirements into well-structured user stories, acceptance criteria and backlog items.
• Support the development team during delivery, providing clarification and helping resolve issues or defects.
• Contribute to backlog refinement and sprint planning, ensuring work is accurately defined and prioritised.

Reporting, Quality & Governance

• Produce timely and accurate reports on analysis outputs, performance indicators and project progress.
• Escalate risks and issues identified through analysis activities.
• Ensure documentation standards are maintained and artefacts are appropriately controlled.
• Support the development of policies, processes and continuous improvement initiatives within Digital Services.

Professional & Organisational Contribution

• Mentor and support fellow analysts, contributing to a culture of collaboration and knowledge sharing.
• Evaluate emerging technologies and digital solutions to inform future opportunities.
• Uphold Trust values and comply with standards relating to infection control, safeguarding, risk management and health & safety.
• Deliver duties in line with NHS digital readiness expectations, demonstrating strong digital literacy.

Person specification

Qualifications

Essential criteria

• In-depth knowledge of business modelling techniques and experience in obtaining input from and communicating modelling results to senior managers for agreement acquired through degree or equivalent plus additional knowledge acquired through training and relevant experience, such as product ownership training, scrum master or project management.

Desirable criteria

• Agile certifications

Experience and knowledge

Essential criteria

• Knowledge and extensive practical experience in digital projects using a variety of business analysis tools and techniques.
• Strong stakeholder engagement skills, requirement gathering and functional/non-functional specifications.
• Experience of working in an Agile environment and the creation/refinement of backlog items.
• Proven experience of working successfully with a development team.

Desirable criteria

• Working knowledge of the NHS and national developments and policy initiatives.
• Experience as a scrum master, running effective agile ceremonies.
• Product ownership experience.

Applicants who are members of the Armed Forces, who have a disability that requires support in the workplace (two ticks pledge) and who have been looked after by the care system as a child or young person (e.g., in foster care, children's homes, kinship or local-authority care) who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.

Diversity, Inclusion and Equality

We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defence Recognition Scheme and we are delighted to support Apprenticeships, Age-Positive and are a mindful employer.

Applicants who require reasonable adjustments to attend interview should let the recruitment team know as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.

Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

Certificate of Sponsorship

Northumbria Healthcare NHS Foundation Trust proudly holds a sponsor licence. To provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application.

Skilled Worker visa: Overview – GOV.UK

Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.