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- Tasks: Provide telephone counselling and support to clients, conducting assessments and managing caseloads.
- Company: Join HealthHero, Europe's largest digital telehealth platform focused on mental health.
- Benefits: Competitive salary, flexible shifts, 22 days leave, and comprehensive training.
- Why this job: Make a real difference in people's lives while enjoying a supportive and dynamic team environment.
- Qualifications: Must be a qualified Counsellor/Psychotherapist with strong clinical and communication skills.
- Other info: Diverse and inclusive workplace with opportunities for professional growth.
The predicted salary is between 26000 - 30000 £ per year.
EAP Telephone Counsellor Hybrid Role - GLASGOW
Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary.
HealthHero is Europe’s largest digital telehealth platform, bringing together human expertise and digital convenience to provide remote access for patients, insurance policy holders and employees to expert clinicians and counsellors. HealthHero’s mission is to simplify healthcare and improve lives, working to find solutions to capacity challenges and administrative burdens, whilst providing exciting new job opportunities.
As the mental health and wellbeing arm of HealthHero, our mental health services are now an integral part of the culture of many successful organisations in the private and public sector, working in partnership with service users, business and HR professionals, in a range of environments, to prevent and overcome the stress, trauma and absence issues that can limit people from performing and engaging with life.
We are looking for fully qualified Counsellor/Psychotherapists to join us on a part time basis and are delighted to offer this exciting opportunity to join our EAP Clinical Team.
You will be:
- Carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways.
- Delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls.
- Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
- Managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service.
- Writing brief, accurate and concise clinical notes of all interactions.
- Integrated into our Support Line Team.
Requirements:
- Able to work a minimum of 22.5 hrs per week (at least 1 day shift based in-office, Glasgow, which is mandatory).
- We have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance. Our current vacancies are for 3 or 4 shifts per week.
- The shifts patterns may include the following range: 4pm-Midnight (Home), Midnight - 6am (Home), Weekend shifts (Home), One day shift (Glasgow Office).
- Part time is pro rata salary.
- Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
- Have good IT skills with good working knowledge of Microsoft Office suite.
- Have a strong clinical background, with excellent Assessment skills.
- Able to make sound Clinical decisions, whilst holding Boundaries.
- Be a keen team-player with excellent time management, clinical, communication and organisation skills.
- Keep in mind the needs of clients and the service whilst working under pressure.
- Able to work in a busy environment.
- Having previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided.
Benefits:
- Full induction training programme, which will be undertaken via Microsoft Teams.
- Being part of an experienced Clinical Team, who are passionate in their field, supportive, diverse and dynamic.
- Based on full time hours, 22 days leave, Bank holidays and your birthday off (leave will be pro-rata on part-time hours).
- Financial assistance for Supervision.
- Regular 1-2-1’s with your line Manager.
- 24/7 On Call staff support.
- Auto-enrolment pension scheme.
- Health Scheme and Employee Assistance Program.
- Life insurance Scheme.
When applying, please provide your most recent CV, including employment history and qualifications. We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience.
Diversity and Inclusion:
Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts and equality and diversity training for all of our interview panel. We welcome all applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process - should you need it, please let us know.
Counsellor (UK GLASGOW) Nights/Weekends in Reading employer: Health Hero
Contact Detail:
Health Hero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counsellor (UK GLASGOW) Nights/Weekends in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field, especially those who might know about openings at HealthHero. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your clinical assessment skills. Think about how you would handle various client scenarios and be ready to discuss your approach. We want to see your expertise shine through!
✨Tip Number 3
Show us your passion for mental health! During interviews, share your experiences and what drives you in this field. We love hearing about your journey and how you connect with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at HealthHero!
We think you need these skills to ace Counsellor (UK GLASGOW) Nights/Weekends in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Counsellor role. Highlight your relevant qualifications, experience, and skills that match what we're looking for. This shows us you’re serious about the position and understand what it entails.
Showcase Your Skills: In your application, don’t just list your qualifications; showcase your skills! Talk about your clinical assessment abilities, communication skills, and any experience with EAP or telephone counselling. We want to see how you can contribute to our team!
Be Concise and Clear: When writing your application, keep it concise and clear. Use straightforward language and avoid jargon. We appreciate brevity, especially when it comes to clinical notes, so show us you can communicate effectively right from the start.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep track of all applications efficiently. We can’t wait to hear from you!
How to prepare for a job interview at Health Hero
✨Know Your Stuff
Make sure you brush up on your counselling theories and techniques. Familiarise yourself with the specific requirements of the role, especially around EAP and telephone counselling. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Practice Makes Perfect
Conduct mock interviews with a friend or colleague. Focus on common questions related to clinical assessments and risk management. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your assessment skills and ability to manage a caseload. Be ready to discuss how you've handled challenging situations and made sound clinical decisions under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and the company culture. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
