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- Tasks: Conduct assessments and provide support via telephone and video calls.
- Company: Join HealthHero, Europe's leading digital telehealth platform.
- Benefits: Competitive salary, flexible shifts, 22 days leave, and birthday off.
- Why this job: Make a real difference in mental health while enjoying a supportive team environment.
- Qualifications: Must be a qualified Counsellor/Psychotherapist with strong assessment skills.
- Other info: Diverse and dynamic team with excellent career growth opportunities.
The predicted salary is between 22000 - 26000 £ per year.
EAP Telephone Counsellor Hybrid Role - GLASGOW
Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary.
HealthHero is Europe’s largest digital telehealth platform, bringing together human expertise and digital convenience to provide remote access for patients, insurance policy holders and employees to expert clinicians and counsellors. HealthHero’s mission is to simplify healthcare and improve lives, working to find solutions to capacity challenges and administrative burdens, whilst providing exciting new job opportunities.
As the mental health and wellbeing arm of HealthHero, our mental health services are now an integral part of the culture of many successful organisations in the private and public sector, working in partnership with service users, business and HR professionals, in a range of environments, to prevent and overcome the stress, trauma and absence issues that can limit people from performing and engaging with life.
We are looking for fully qualified Counsellor/Psychotherapists to join us on a part time basis and are delighted to offer this exciting opportunity to join our EAP Clinical Team.
You will be:
- Carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways.
- Delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls.
- Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process.
- Managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service.
- Writing brief, accurate and concise clinical notes of all interactions.
- Integrated into our Support Line Team.
Requirements:
- Able to work a minimum of 22.5 hrs per week (at least 1 day shift based in-office, Glasgow, which is mandatory).
- We currently have vacancies for the 3 or 4 shifts per week.
- The shifts patterns may include the following range: 8am-4pm, 10am-6pm, 12pm-8pm, 2pm-10pm (half or full days), 4pm-Midnight (Home), Midnight - 6am (Home), Weekend shifts (Home).
- In addition to your regular shift pattern, you may be required to work an additional shift each month to support rota shortages, such as those caused by annual leave or unplanned absence.
- This expectation applies to all team members unless your contract already includes a permanent weekend or waking night shift.
- Part time is pro rata salary.
- Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status.
- Have good IT skills with good working knowledge of Microsoft Office suite.
- Have a strong clinical background, with excellent Assessment skills.
- Able to make sound Clinical decisions, whilst holding Boundaries.
- Be a keen team-player with excellent time management, clinical, communication and organisation skills.
- Keep in mind the needs of clients and the service whilst working under pressure.
- Able to work in a busy environment.
- Having previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided.
Benefits:
- Full induction training programme, which will be undertaken via Microsoft Teams.
- Being part of an experienced Clinical Team, who are passionate in their field, supportive, diverse and dynamic.
- Based on full time hours, 22 days leave, Bank holidays and your birthday off (leave will be pro-rata on part-time hours).
- Financial assistance for Supervision.
- Regular 1-2-1’s with your line Manager.
- 24/7 On Call staff support.
- Auto-enrolment pension scheme.
- Health Scheme and Employee Assistance Program.
- Life insurance Scheme.
When applying, please provide your most recent CV, including employment history and qualifications. We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience.
Diversity and Inclusion:
Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts and equality and diversity training for all of our interview panel. We welcome all applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process - should you need it, please let us know.
Counsellor (UK GLASGOW) in Reading employer: Health Hero
Contact Detail:
Health Hero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counsellor (UK GLASGOW) in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research HealthHero and understand their mission and values. Think about how your skills as a Counsellor align with their goals, and be ready to share examples from your experience that showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the HealthHero team and ready to make a difference in people’s lives.
We think you need these skills to ace Counsellor (UK GLASGOW) in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Counsellor role. Highlight your relevant qualifications, experience, and skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills: In your application, emphasise your clinical assessment skills and any experience with EAP or telephone counselling. We’re looking for those who can make sound clinical decisions under pressure, so let us know how you’ve done this in the past.
Be Concise and Clear: When writing your application, keep it brief but informative. Use clear language and structure your thoughts well. We appreciate clarity, especially when it comes to clinical notes!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us quickly. Plus, we love seeing applications come directly from our potential new team members.
How to prepare for a job interview at Health Hero
✨Know Your Stuff
Make sure you brush up on your counselling theories and techniques. Be ready to discuss your clinical background and how it relates to the role. Familiarise yourself with EAP services and be prepared to share examples of how you've handled assessments or triage in the past.
✨Showcase Your Skills
Highlight your strong assessment skills and decision-making abilities during the interview. Prepare specific examples that demonstrate your experience in managing a caseload and working under pressure, as these are crucial for the role.
✨Be a Team Player
Since this role involves being part of a clinical team, emphasise your teamwork skills. Share experiences where you've collaborated effectively with colleagues or contributed to a supportive work environment, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, training opportunities, and the support you'll receive as part of the team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
