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For Companies At a Glance
- Tasks: Engage with customers through calls and emails, ensuring top-notch service.
- Company: Join Health & Fitness Education, a dynamic company in the wellness industry.
- Benefits: Enjoy a competitive salary, 22 days holiday, and free training opportunities.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Flexible full and part-time roles available with career progression opportunities.
The predicted salary is between 19000 - 24000 £ per year.
Overview
Join to apply for the Customer Service Representatives – Chorley, Lancashire role at Health & Fitness Education.
Who We\’re Looking For
We’re seeking highly motivated, goal-orientated customer service representatives that are keen to make a meaningful difference to our customers and colleagues. Providing a world-class level of service is at the heart of our organisation and we pride ourselves on our ability to exceed our customer’s expectations. Satisfying our customers is not enough, we’re driven to surpass our customer’s expectations as they embark on a new career in the fitness industry. Our people personify ‘the extra mile’ philosophy – if this is you, then we’d love to hear from you. The successful candidate must possess all of the above attributes, as well as a keen interest in continued learning and development. The role includes lots of variety, and there is plenty of opportunity to get involved in wider business activities.
We have a range of full and part-time opportunities available.
Skills And Experience
- excellent communication skills, both written and verbal.
- an ability to connect with people and positively influence them.
- a proactive and goal-orientated attitude, with desire to get things done.
- a commitment to high standards and continual improvement, including self-development.
- Organised, intrinsically motivated and focused on excellence.
The role
Employed at our offices in Chorley, Lancashire, you’ll be tasked with performing a wide-range of customer service duties revolving around our training and assessment services. These services may include fielding inbound telephone calls, answering emails, processing bookings, uploading student results, applying for certificates and a host of other service-centric activities to our customers. Outside of the role-specific duties, there will also be opportunities to undertake formal training and qualifications, participate in internal training and development workshops, and to support other areas of the business (e.g., sales, operations) to allow you to grow and progress within the business. We are a fast-paced organisation that embraces technology to drive efficiency. Therefore, you’ll need to be PC literate, have good attention to detail, and not be afraid to ask for help when it is needed. You’ll also need to be a strong team player with a passion for helping others and focusing on team wins over individual performance.
Pay And Benefits
The successful candidate will receive a starting salary of £23,795 per annum and 22 days paid holidays, plus bank holidays (full-time representative). The company also operates a holiday bonus programme, where 1 extra day’s holiday is accrued for every year of service. In addition, the company operates a free staff training system, where employees can effectively complete our qualifications free of charge. Finally, the role also benefits from a high-level of ongoing career support, mentoring, training, and development, affording the opportunity to progress to other roles within the business. We are a rapidly growing business with international ambitions, so for the right applicant, this represents an excellent opportunity to grow in an established but growing business.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Industries
- Health, Wellness & Fitness
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Customer Service Representatives – Chorley, Lancashire employer: Health & Fitness Education
Contact Detail:
Health & Fitness Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representatives – Chorley, Lancashire
✨Tip Number 1
Familiarise yourself with the fitness industry and the specific services offered by Health & Fitness Education. This knowledge will help you connect with customers and demonstrate your genuine interest during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will prepare you to handle various customer interactions effectively, showcasing your ability to connect and positively influence others.
✨Tip Number 3
Highlight your proactive attitude by preparing examples of how you've gone the extra mile in previous roles. This will resonate well with the company's philosophy of exceeding customer expectations.
✨Tip Number 4
Showcase your commitment to self-development by mentioning any relevant training or qualifications you've pursued. This aligns with their focus on continual improvement and will set you apart as a motivated candidate.
We think you need these skills to ace Customer Service Representatives – Chorley, Lancashire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your excellent communication abilities, proactive attitude, and any previous roles where you exceeded customer expectations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've gone the extra mile in previous positions and how you can contribute to their goal of providing world-class service.
Showcase Your Skills: During the application process, be prepared to demonstrate your skills. Use examples that showcase your ability to connect with people, your attention to detail, and your commitment to continual improvement.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, as well as ensuring that your information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Health & Fitness Education
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone the extra mile in previous roles, as this aligns perfectly with the company's philosophy of exceeding customer expectations.
✨Demonstrate Excellent Communication Skills
Prepare to showcase your communication abilities during the interview. Practice articulating your thoughts clearly and concisely, both verbally and in writing, as these skills are crucial for a customer service representative.
✨Highlight Your Proactive Attitude
Be ready to discuss instances where you took initiative to solve problems or improve processes. This will demonstrate your goal-oriented mindset and commitment to high standards, which the company values highly.
✨Emphasise Teamwork and Collaboration
Since the role requires being a strong team player, prepare to talk about your experiences working in teams. Highlight how you contribute to team success and support your colleagues, as this is essential in a fast-paced environment.
